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Consumer Complaints

BBB Accredited Business since 03/01/2014

Baha Auto Group, INC.

Phone: (708) 529-7791Fax: (708) 234-7107

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Customer Complaints Summary

2 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues1
Problems with Product / Service1
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints2

Complaint Breakdown by Resolution

Complaint Resolution Log (2)BBB Closure Definitions
08/19/2014Problems with Product / Service | Read Complaint Details
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Complaint
I bought this car as a Mother's Day gift for my mother,she drove it off the lot,and within 5 miles the car started smoking and stopped on us.We were told to have it toed to **** w. ***** ave.On 4-25-14.The car is still in the shop and this is 7-23-14.And every time I call *** he tells me that they are still working on it. I also discovered that the title millage and the car millage are different by at lease 38,000.The car has 109,00 and the title has 147,000 miles.I would like for this dealer to repair this car at no cost.Due to my inconvenience.

Desired Settlement
To have the care fixed free of charge do to the three months of inconvenience.

Business Response
Contact Name and Title: *** **** MANAGER
Contact Phone: XXXXXXXXXX
Contact Email: *************@GMAIL.COM
IN EFFECT WE SOLD THE CAR WITH AS-IS. WE COME TO AN AGREEMENT THAT THE WE WILL COVER 50% OF LABOR AND 50% OF PARTS THE OTHER 50% / 50% THE CUSTOMER WILL PAY.
SINCE THIS CAR IS FOREIGN THERE IS A PART THAT WE HAVE TO WAIT TO CAME SO THE CAR CAN WORK.
I'M ATTACHING THE AS-IS WITH THIS RESPONSE.
THANK YOU.

Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
OK,and I agreed to the 50% ,but that was 3 months ago.I want this car back now.They had it for over 3 months!They said that it needed a water pump,its not hard to find one,all you have to do is go online.I went online and found one today.

Final Business Response
We already respond to the customer.
We will do what agree only if not let her come to the dealer to close this matter.

Final Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
When will the car be ready.You have not told me anything about the car being ready.This car has been at your shop for over three months.

03/04/2015Advertising / Sales Issues

Industry Comparison| Chart

Auto Dealers - Used Cars, Auto Dealers - Hybrid Vehicles

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.