BBB Accredited Business since
Phone: (815) 717-6501 12620 Old Plank Dr, New Lenox, IL 60451
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Ace Auto Connection is a used car dealership which sells cars and trucks. Located in New Lenox, IL, this company serves Will County, including Joliet, Frankfort, Mokena, Lockport, Homer Glen, and Romeoville.
This company has an indoor showroom in addition to financing and warranties for their automobiles. Their online inventory features cars ranging from 1998 to the most recent model year. Both foreign and domestic car makers are represented, including Dodge, Chevrolet, Hyundai, GMC, Ford, and Toyota. The listing for each automobile includes a fuel efficiency rating for both city and highway driving estimated by the E.P.A., though actual mileage may vary accounting to fuel type and other qualities of the individual car.
Both manual and automatic transmission cars are available. Car mileage varies from under 50,000 to over 100,000, and specifications such as the type of engine, interior fabric, and color are listed for each car. Photos of the interior and exterior of each car are available on their website. The website includes a locator service, where a customer can write down a specific car desired and the staff of Ace Auto Connection will inform the customer should a car matching the specifications come into stock. Also included on the website is a loan calculator in order to assist customers in determining how much a loan will cost per month.
Visit the website for Ace Auto Connection to view their inventory of used cars, submit a request for an alert on a specific type of car, and arrange a test drive with one of the automobiles in stock.
A BBB Accredited Business since
BBB has determined that Ace Auto Connection Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Ace Auto Connection Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||2|
Type of Entity
Business ManagementMrs. Nancy Malone, President
Auto Dealers - Used Cars Auto Repair & Service Auto Services Used Car Dealers (NAICS: 441120)
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
12620 Old Plank Dr
New Lenox, IL 60451 (815) 717-6501 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Star Rating scale
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Read Complaint Details
Complaint: I bought a 2000 Chevy Blazer on 5/25/13 on 6/9/13 the truck overheated and died out. We contacted **** Warranty which was sold with the blazer filed a claim had some issues with mechanics and warranty. Went to *** Auto they contacted warranty company abd told us to get it towed to ******* the aare a contracted shop with ***** Got it towed to ******* and now warranty company wont cover damages. Contacted **** and ***** at *** and they dont want to help get this truck fixed. After speaking with adjuster at the warranty company he explained that the damage to the truck was something that had to been known before truck was sold to us it was something thats been going on for awhile do to damage to motor that they saw.
Desired Settlement: We are requesting they take truck back and refund us the full sale price. We did not drive the blazor but 3 days total after we bought it before it broke down. At ******* the estimate to get engine replaced is estimated at $5500 thats the price of the truck.
Business Response: Initial Business Response /* (1000, 5, 2013/08/21) */ Response in pdf format