Business ProfileforWorld Hyundai Matteson

I am a customer that purchased a vehicle from ********************** approximately 5 months ago and I know that I'd purchased that extended warranty which I did not get paperwork at time of purchase because of something going on with their computers & or printers, therefore someone was supposed to email it to me. Now let me tell you a little bit about my situation. I am a cancer patient and i cannot be on the phone trying to reach someone 24/7 about my 2018 ************* that reeked from the smell of ********** has an oil leak but I cannot for the life of me get anyone on the phone to assist me with the exception of your receptionist who wasn't any help at all because all she does is transfer me to a voicemail, time and time again I've spoken with that young lady at least 10 to 12 times today alone, I briefly spoke with **** the finance manager, of which he said he would email me a copy within an hour 5 hours later (still waiting). Finally the icing on the cake, I get your front end manager ******, but by this i'm beyond livid and yes, probably a little loud because im upset and angry, he decides he's going to hang up on me and call me back when he feels like it. That's another callback I have yet to receive and furthermore that's not how you diffuse a situation, day of my purchase there was an irate customer in your show room, saying we should never buy a vehicle from you all and I should have listened. It baffles me on how doing the purchase procedure, they bend-over backwards, to make the sell but once the vehicle has left your premises, the customer isn't worth anything to them I would appreciate A response to my email *******************************