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BBB Accredited Business since

World Hyundai

Phone: (708) 983-6500 Fax: (708) 983-6300 View Additional Phone Numbers 5337 Miller Circle Dr, Matteson, IL 60443 View Additional Email Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


World Hyundai is an auto dealer specializing in new cars from Hyundai. This company serves the southern suburbs of Chicago, including Chicago Heights, Flossmoor, Homewood, Country Club Hills, Frankfort Square, Frankfort, Hazel Crest, Homewood, University Park, Crete, Ford Heights, Sauk Village, Tinley Park, Mokena, Willowbrook, Thornton, Markham, Monee, Oak Forest, Harvey, Midlothian, Orland Hills, Lynwood, Glenwood, South Holland, Posen, Dixmoor, Riverdale, Steger, Crete, Lynwood, Dyer, and Lansing. Services available from this company include the sale of new cars, specifically from Hyundai, as well as the sale of used vehicles from a variety of manufacturers, such as Acura, BMW, Buick, Cadillac, Chevrolet, Ford, Chrysler, Dodge, Hummer, Honda, Jeep, Kia, Lexus, Lincoln, Mazda, Mercedes-Benz, Mercury, Mitsubishi, Oldsmobile, Saturn, Scion, Toyota, and Volkswagen. Other services include service of foreign and domestic vehicles, including scheduled maintenance.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that World Hyundai meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for World Hyundai include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 21 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

21 complaints closed with BBB in last 3 years | 7 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 5
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 16
Total Closed Complaints 21

Customer Reviews Summary Read customer reviews

147 Customer Reviews on World Hyundai
Customer Experience Total Customer Reviews
Positive Experience 141
Neutral Experience 3
Negative Experience 3
Total Customer Reviews 147

Additional Information

BBB file opened: January 18, 2007 Business started: 09/17/2006 in IL Business started locally: 09/17/2006
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Illinois Secretary of State
69 W. Washington, Room 1240, Chicago IL 60602
Phone Number: (312) 793-1010

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Scott Falcone, Vice President Ms. Kim Nemec, Accounting Mr. Tom Primbas, General Manager
Contact Information
Principal: Mr. Scott Falcone, Vice President
Business Category

Auto Dealers - New Cars Auto Dealers - Used Cars Auto Dealers - Online Auto Parts & Supplies - New Auto Repair & Service Auto Dealers - Hybrid Vehicles Automotive Financing New Car Dealers (NAICS: 441110)

Alternate Business Names
Hyundai of Matteson LLC World Hyundai of Matteson

Customer Review Rating plus BBB Rating Summary

World Hyundai has received 4.96 out of 5 stars based on 147 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.