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BBB Business Review

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BBB Accredited Business since

Westfield Ford

Phone: (708) 354-8600 Fax: (708) 354-4904 6200 S La Grange Rd, Countryside, IL 60525 http://www.westfieldford.com



BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Westfield Ford is an automobile dealership which specializes in new vehicles from Ford, and also sells used cars from a variety of manufacturers, both foreign and domestic. This company serves the western suburbs of Chicago, including Hodgkins, Indian Head Park, La Grange, Justice, Willow Springs, Bridgeview, Burr Ridge, Willowbrook, Hinsdale, Bedford Park, La Grange Park, Riverside, North Riverside, Lyons, Forest View, Stickney, Summit, Darien, Burbank, Hickory Hills, and Downers Grove. This company sells new Ford vehicles, including cars, trucks, and SUVs. The company also sells used vehicles, including those from Acura, Buick, Chevrolet, Ford, GMC, Honda, Hyundai, Jeep, Kia, Lincoln, Mazda, Mercury, Nissan, Toyota, and Volkswagen. Cars range in year from 1996 to the most recent model year, and range in price from under $5,000 to over $40,000. Mileage varies from under 10,000 miles to over 100,000 miles, and both automatic and manual transmission are available.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Westfield Ford meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Westfield Ford include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 8 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

8 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 1
Guarantee/Warranty Issues 1
Problems with Product/Service 5
Total Closed Complaints 8

Customer Reviews Summary Read customer reviews

1 Customer Review on Westfield Ford
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: March 01, 1986 Business started: 08/01/1985 Business started locally: 08/01/1985 Business incorporated 08/21/1985 in IL
Type of Entity

Corporation

Business Management
Mr. Carmelo Scarpace, General Manager Ms. Bonnie Kurtzman, Controller Mr. Salvatore Quatrochi, President
Contact Information
Principal: Mr. Carmelo Scarpace, General Manager
Business Category

Auto Dealers - New Cars Auto Dealers - Used Cars Auto Parts & Supplies - New Auto Body Repair & Painting Auto Accessories Auto Detailing New Car Dealers (NAICS: 441110)

Alternate Business Names
Westfield Ford, Inc.

Customer Review Rating plus BBB Rating Summary

Westfield Ford has received 3.68 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.