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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Western Ave Nissan include:
- Failure to respond to 3 complaint(s) filed against business
- Business has failed to resolve underlying cause(s) of a pattern of complaints
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||20|
|Total Closed Complaints||42|
Additional Complaint Information
A recent review of consumer complaints filed with the BBB of Chicago and Northern Illinois against this company, and it's affiliate Kingdom Chevrolet, delineates a pattern of consumer allegations. The BBB has reviewed a total of 77 complaints, 38 of which belong to Western Ave. Nissan. Twenty five of these complaints allege their car had issues 1-20 days after purchase or service.
To date we have not heard back from the company regarding the pattern of consumer allegations. The BBB will continue to monitor complaints, but advises any consumer to be aware of this business and the pattern of consumer allegations.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||2|
Type of Entity
Business ManagementMr. Richard Corbett, General Manager Mr. Michael Helmstetter, Vice President Mr. Richard Ruscitti, President
Related BusinessesSouth Chicago Dodge Chrysler Jeep, Inc.
Auto Dealers - New Cars Auto Dealers - Used Cars Tire Dealers Auto Repair & Service New Car Dealers (NAICS: 441110)
Alternate Business NamesWestern Avenue Nissan
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview