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BBB Accredited Business since

Webb Chevrolet

Phone: (708) 423-9440 Fax: (708) 425-9421 9440 S Cicero Ave, Oak Lawn, IL 60453 View Additional Email Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Chevrolet Automobile Dealer - New Vehicle Sales, Used Vehicle Sales, Auto Repair, Parts and Accessories

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Webb Chevrolet meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary Read complaint details

30 complaints closed with BBB in last 3 years | 12 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 7
Delivery Issues 0
Guarantee/Warranty Issues 4
Problems with Product/Service 18
Total Closed Complaints 30

Customer Reviews Summary Read customer reviews

10 Customer Reviews on Webb Chevrolet
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 9
Total Customer Reviews 10

Additional Information

BBB file opened: March 29, 2000 Business started: 01/17/2000 in IL Business started locally: 01/17/2000 Business incorporated 09/30/1999 in IL
Type of Entity


Business Management
Mr. Jerry Roberts, General Manager Ms. Kelly Roberts, Secretary/Comptroller Mr. J. Michael Webb, Owner
Contact Information
Principal: Mr. Jerry Roberts, General Manager
Customer Contact: Ms. Kelly Roberts, Secretary/Comptroller
Related Businesses
Webb Chevrolet Plainfield, Inc.
Business Category

Auto Dealers - New Cars Auto Dealers - Used Cars Auto Parts & Supplies - New Auto Services Auto Dealers - Hybrid Vehicles New Car Dealers (NAICS: 441110)

Products & Services

Webb Chevrolet sells the following brand(s): Chevrolet

Webb Chevrolet offers the following product(s): Automobiles

Method(s) of Payment
Cash, Check, Major Credit Cards
Alternate Business Names
Webb Chevrolet, Inc.

Customer Review Rating plus BBB Rating Summary

Webb Chevrolet has received 3.81 out of 5 stars based on 10 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.