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Watson Family Hyundai Inc is a new and used car dealer which also services Hyundai vehicles. Located in Tinley Park, this company serves the southwest suburbs of Chicago, including Orland Park, Oak Forest, Hazel Crest, Frankfort Square, Orland Hills, Mokena, and Homer Glen. The company has been in business since 2004.

This company sells new and pre-owned vehicles; their new and certified pre-owned vehicles are all Hyundai, but they sell other used vehicles, including cars from BMW, Cadillac, Chevrolet, Dodge, Ford, GMC, Land Rover, Mercedes-Benz, Nissan, Scion, Toyota, Volkswagen, and Volvo. Used cars range from under $10,000 to over $60,000, and represent model years from 1995 to the current model year. Fuel types include flex fuel, hybrid, and gasoline. The dealership accepts trade-ins, and the website includes a free trade-in appraisal calculator. Financing is available for both new and used vehicles, and loans range depending on the customer's credit score and past credit history.

Their service department includes 24 hour a day roadside assistance, which provides assistance for keys locked in the car, flat tires, dead batteries, out being out of gas. Hyundai Roadside Assistance will tow a vehicle to the nearest Hyundai dealership for repair if the vehicle is inoperable. The service department performs routine maintenance on repairs on Hyundai vehicles, and their website offers customers online scheduling of service appointments.

Visit the website for Watson Family Hyundai Inc to read their articles on car ownership, apply for financing for a new or used vehicle, and browse their inventory of new, used, and certified pre-owned vehicles.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Watson Family Hyundai Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary Read complaint details

12 complaints closed with BBB in last 3 years | 3 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 2
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 8
Total Closed Complaints 12

Customer Reviews Summary Read customer reviews

43 Customer Reviews on Watson Family Hyundai Inc
Customer Experience Total Customer Reviews
Positive Experience 41
Neutral Experience 1
Negative Experience 1
Total Customer Reviews 43

Additional Information

BBB file opened: April 01, 2004 Business started: 03/01/2004 Business started locally: 03/01/2004 Business incorporated 01/21/2004 in IL
Type of Entity


Business Management
Mr. Graham Watson, General Manager Ms. Donna Tidball, Office Manager Mr. Robert D Watson, President
Contact Information
Principal: Mr. Graham Watson, General Manager
Business Category

Auto Dealers - New Cars Auto Dealers - Used Cars Auto Parts & Supplies - New Auto Repair & Service New Car Dealers (NAICS: 441110)

Alternate Business Names
Family Hyundai

Customer Review Rating plus BBB Rating Summary

Watson Family Hyundai Inc has received 4.95 out of 5 stars based on 43 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.