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Tom Peck Ford of Huntley, Inc. is an automotive dealership which specializes in new cars from Ford, and also sells used vehicles of a variety of makes and models, both foreign and domestic. This company serves the far northwest suburbs of Chicago, including Lake in the Hills, Algonquin, Village of Lakewood, Gilberts, Hampshire, Crystal Lake, Carpentersville, West Dundee, Dundee Township, Elgin, Streamwood, Woodstock, Marengo, Fox River Grove, Cary, Genoa, Lake Barrington, Barrington, South Barrington, Hoffman Estates, Island Lake, Wauconda, McHenry, Lakemoor, Deer Park, Lake Zurich, and Kildeer. This company sells new Ford vehicles as well as used vehicles, including those from Acura, BMW, Buick, Chevrolet, Chrysler, GMC, Honda, Hyundai, Jeep, Kia, Lexus, Lincoln, Mazda, Mercedes-Benz, Mercury, MINI, Nissan, Pontiac, Toyota, and Subaru. Cars range in year from 2003 to the most recent model year, and range in price from under $10,000 to over $50,000. Mileage varies from under 30,000 to over 100,000, and both manual and automatic transmission are available.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Tom Peck Ford of Huntley, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Tom Peck Ford of Huntley, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 8 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

8 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 0
Delivery Issues 2
Guarantee/Warranty Issues 0
Problems with Product/Service 4
Total Closed Complaints 8

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Tom Peck Ford of Huntley, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: May 08, 2001 Business started: 01/01/1994 Business started locally: 01/01/1994 Business incorporated 07/19/1994 in IL
Type of Entity


Business Management
Mr. Thomas L Peck, President Ms. Maureen Garcia, Office Manager Mr. Lou Tornabeni, General Manager
Contact Information
Customer Contact: Ms. Maureen Garcia, Office Manager
Principal: Mr. Thomas L Peck, President
Number of Employees


Business Category

Auto Dealers - New Cars Auto Dealers - Used Cars Auto Repair & Service New Car Dealers (NAICS: 441110)

Alternate Business Names
Tom Peck Ford

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.