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Find a Location

Thomas Toyota of Joliet has 1 locations, listed below.

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    Business ProfileforThomas Toyota of Joliet

    New Car Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    Location of This Business
    684 S Weber Rd, Romeoville, IL 60446-4999
    BBB File Opened:
    6/1/1996
    Years in Business:
    35
    Business Started:
    1/4/1989
    Business Started Locally:
    1/4/1989
    Business Incorporated:
    1/4/1989
    Type of Entity:
    Corporation
    Alternate Business Name
    • Thomas Toyota
    • Romeoville Toyota
    • Thomas Motors Of Joliet, Inc.
    Related Businesses
    Business Management
    • Mr. Jermaine Holloway, Customer Relations Mgr.
    • Ms. Sherri Sitko, Controller
    • Mr. James Thomas, President
    Contact Information

    Principal

    • Mr. James Thomas, President

    Customer Contact

    • Ms. Sherri Sitko, Controller
    Additional Contact Information

    Fax Numbers

    • (815) 744-6675
      Other Fax
    • (815) 730-9065
      Other Fax

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    4 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    08/26/2022

    Complaint Type:
    Sales and Advertising Issues
    Status:
    Answered
    After searching cars.com for several days I found a car that I was interested in buying from Romeoville Toyota. The car was a 2015 Lexus Gx460 initially advertised for $30,000. Yesterday I noticed by an alert from Cars.com that the price was lowered by $1000 now being advertised at $29000. On the same day as the price reduction, I purchased a CarFax Report for $39.00 and then stopped into the dealership. I seen the Lexus Gx460 on the lot with other used cars. I went into the dealership and asked the first salesman if I can take the car for a test drive. He looked at me with confusion and indicated that the entire dealership only sells new cars and not used cars. I told him I seen the car advertised on his dealership website along with being on the Cars.com website and it's indicating to contact Romeoville Toyota to view the car. He said that they only wholesale their used cars and that there is no one on the sales team who has the ability to sell used cars. The advertisement is only for car wholesalers who might want to buy them. I asked how I get in contact with a wholesaler to buy the car. He said you don't, you have to be a wholesaler to buy the car. At that point, I asked him to check with his manager. He did talk to his manager and came back to tell me the car is now sold and no longer available wholesale. Today, when you go onto Romeoville Toyota website it doesn't mention anywhere about only being a wholesaler to buy the car or even being sold or deal pending. Actually, the website encourages you to start the car the buying process which I did complete. Yesterday, on the Romeoville Toyota website I spent 30 minutes online using the buy car process, it said that someone from the dealership will contact you for next steps. In the entire online car buying process nowhere did it specify that the car was first not available and secondly that you had to be a wholesaler to buy it. I attached screen shots from their website and the chat.
    Read More

    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Deborah S

    1 star

    01/30/2024

    This dealer did not use the negotiated price for financing, and added in our down payment after the negotiated price, then used the negotiated rate for what we financed. We verbally agreed to $46,000 for a RAV4. They asked me to sign a piece of paper saying we would buy the car if they agreed to $46,000 "out the door". They agreed, then started going over all the other things: add ons, warrantees, other up sells. We declined. There were other delays such as running the credit check. A couple hours later they bring the financing to us after going over lots of other paperwork. We see the financing price is a little over $46,000. We pointed out that was not what we agreed in the beginning. They brought out the paper that I signed in the beginning and it was now on a formal piece of paper with details of the price breakdown. Those numbers were not on the paper when I signed it. Then they said it was "legally binding", because I signed it. They were upset that we discovered their scam.

    Local BBB

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