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          Find a Location

          Thomas Nissan of Joliet has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Business ProfileforThomas Nissan of Joliet

            New Car Dealers

            Additional business information

            Additional Info:
            Thomas Nissan of Joliet has requested that before filing a BBB complaint, contact Michael Gors at 630-697-7512.

            Please understand that you can file a complaint with the BBB now or at any time during this process. It is our hope that Thomas Nissan of Joliet will resolve the matter for you in an expedient manner.
            See all additional business information

            At-a-glance

            Customer Reviews

            2/5stars

            Average of 4 Customer Reviews

            Customer Complaints

            10 complaints closed in last 3 years

            6 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Business Details

            BBB File Opened:
            2/27/2012
            Years in Business:
            20
            Business Started:
            7/1/2003
            Business Started Locally:
            7/1/2003
            Business Incorporated:
            7/21/2003
            Type of Entity:
            Corporation
            Alternate Business Name
            • Thomas Motors of Illinois, Inc.
            Related Businesses
            Business Management
            • Mr. James Thomas, President
            • Ms. Sherri Sitko, Customer Relations
            • Mr. Sean Hargrove, General Manager
            Contact Information

            Principal

            • Mr. James Thomas, President
            Additional Contact Information

            Fax Numbers

            • (815) 744-6675
              Primary Fax

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            10 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            10/18/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Unanswered
            I have had a car for Service with this business I purchased my Car from. In almost 14 days I have not received a call back when told I would, I have not had any satisfactory correspondence about the status, location, and condition of my vehicle. Each time I have called I have not been able to get a hold of anyone who seems to have any information on my car. I am extremely confused and dissatisfied with the communication process, lack of insight, and complete negligence to honor any commitment to call and reach out about the situation of my car. I quite frankly do not know if my car is even there, considering i was told it was transferred, and when i reached out for confirmation no one has been able to effectively tell me what is going on. I need someone to call me, and communicate what is happening with my car.

            Customer Reviews

            4 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Mike P

            03/11/2024

            The newest team they have in place these last couple years have turned things around!

            Local BBB

            BBB of Chicago & Northern Illinois

            BBB Reports On

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