I had my chevrolet ignition switch replaced on June 19th at Sunrise Chevrolet in Glendale Heights on North Ave. because of a recall by GM and everything worked great. They replaced the igniton switch and keys with new ones and they worked fine with them. The problem is they never checked/or forgot to mention that my new ignition switch isn't compatible with my security/starter in my car. Sunrise Chevrolet never told us if we tried starting our car with this starter it would lock up the new GM ignition switch and you can't get it unlocked unless it's reprogrammed by a person familiar with this particular security/starter (Viper)system. The worse part was that my wife and I were expecting our 2nd child and went to our doctors with the good news that they were going to induce her the next day when we went to the doctors on July 7th. Since it was hot out and we had our 2 year old daughter along, my wife tried starting the car from inside the building to get the air running in the car not knowing it was going to lock up my new ignition switch and have no way of getting it from being unlocked. We went outside to find all our electronics on, but the ignition switch would not turn over. We had to have the car towed and got picked by a relative who lived about an hour away. We towed it to the closest GM dealership because i figured it would only make sense to have a GM dealership look at the ignition switch on the car seeing that is what I was assuming was wrong with the car. I was told the battery was dead from the electronics staying on, the security system had to be reprogrammed, and pay a fee for diagnostics to find all this out. The battery was $140, Diagnostics was $150 and to have my security system reprogrammed was $125. The total out of pocket was almost $500 because GM had a recall that I needed to have replaced. Sunrise told me "It's not our problem" since you drove it off the lot with the new keys we gave you and "we are not sure what (the other GM dealership) did to it now". I informed them that they are responsible because everything was fine when I brought it in and should work fine when I leave. I shouldn't be responsible for something that I didn't do and that GM had the recall on the ignition switch, not me. Sunrise Chevrolet told me "we have no responsibilities to any after market stuff and it's not our responsibility to make sure it works with it". I told them how is it my responsibility to think to check this. Dave at Sunrise Chevorlet to me "Not My Problem". I told them I am not a mechanic or did i think to check this out. I had no idea to check this out. I think they should have to pay for my expenses. Thanks.
I would like Sunrise Chevrolet to pay for all my cost that i have from to problem that stemmed off them replacing my ignition switch. My car worked great and after they worked on it, it didn't work the same. The cost out of my pocket would have never happened if they had told my wife or I about this problem.
On June 19, 2014, we performed a recall on Mr. ********'s 2006 Saturn Ion for an ignition switch. Mr. ******** picked up his vehicle and had driven the car for three weeks after the recall was performed. Mr. ******** contacted us after that and stated his car was at ******* ********* and they told him the battery was dead and at that point ******* ********* sold him a new battery. Mr. ******** does have an aftermarket remote start and alarm system on his car that was installed by an aftermarket company **** **** ******* The recall performed had no impact on his aftermarket system. He had driven the car for three weeks with no problem. Once a battery goes dead on a car it put his alarm system into a shutdown mode due to low voltage on the battery. Once the battery was replaced it was then necessary to have the alarm system reprogramed. GM was contacted by the customer and was told that they are not responsible for the aftermarket system in the car and do not recommend any non GM aftermarket products on their cars.
The root cause of Mr. ******** concern is a battery failure three weeks after our repair to the car and GM and Sunrise Chevrolet do not feel we are responsible for further repairs to their car. We have no service history on this car so I could not tell you how old the battery was on the car or any other repairs. My Service Manager, ***** ******* did contact ******* ********* in order to try and help this customer and felt he was given incorrect information by the other dealer. I have been in contact with customer to try to explain our position on this repair. Our willingness to help this customer has been rejected by this customer other than paying his complete repair bills. We also have not seen any repair bills from this customer.
Sunrise Chevrolet has an outstanding reputation with BBB and our CSI scores in service and sales is one of the highest in our market. We pride ourselves on taking care of our customers, but feel we should not pay for this repair due to a battery failure on a 2006 Saturn Ion with 99,000 miles on it.
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept their response for many different reasons. When I called on several different occasions I talked to **** ****** and ***** ****** who both told me that this issue was not their problem. Even after giving them the name of the other Chevrolet dealership who informed them that the replacement of the ignition switch messed up my aftermarket starter/security system. Then also giving Sunrise the name of the company that had to reprogram my aftermarket starter because the ignition switch messed up the aftermarket starter/security system, they still refused to compromise or even suggest anything they wanted to do for me because the recall on the ignition switch messed up my aftermarket starter/security system. NO ATTEMPT WAS MADE TO TRY TO REMEDY THE SITUATION. They have never asked for the Chevrolet bill for $341.99 that the other dealership had given me to fix the problems the new ignition switch had caused. They also never asked to see the bill for the $125.00 to have my aftermarket starter/security system to be reprogrammed. I would have been happy to show those bills to them if they had asked to see them, but they never did. I also have paperwork from the aftermarket starter/security system company themselves with a statement that contradicts what Sunrise Chevrolet put in their response saying "The recall performed had no impact on his aftermarket system". I will not post it on this website because of legal reasons, but am willing to bring it over to Sunrise to see if they would like me to. Also like I told **** and **** on several occasions that my wife was 9 months pregnant and that car was only driven from their dealership home and then again when I first used the starter on my car for the first time at our doctors visit. When we drove the vehicle to the doctor's appointment is when the ignition switch was not recognized by our aftermarket starter/security system and caused it to go into something called tamper mode. So yes it was three weeks or so between when the car was at Sunrise and when we had problems, but it wasn't driven anytime in between then. SHE WAS NOT ABLE TO DRIVE THE VEHICLE. There was no reason to. The next point I would like to point out is ****'s response in his claim that "Once a battery goes dead on a car it put his alarm system into a shutdown mode due to low voltage on the battery. Once the battery was replaced it was then necessary to have the alarm system reprogrammed" and when he says "The root cause of Mr. **** concern is a battery failure three weeks after our repair to the car and GM and Sunrise Chevrolet do not feel we are responsible for further repairs to their car". The funny thing is that when the car was in their shop and **** ***** (Sunrise's Mechanic) tested the battery and it was according their own grading system it was "Checked & Okay at this time", and not "May Require Future Attention" or even "Requires Immediate Attention". I will send and post a copy of this as an attachment with a big red arrow pointing this out. It shouldn't matter how many miles my car has on it because they tested it three weeks ago and it was fine based on their own mechanic Mike Lewis. Overall I think they have made claims in here that are untrue and when they said "Our willingness to help this customer has been rejected by this customer other than paying his complete repair bills. We also have not seen any repair bills from this customer." I would like to make clear that they have not made willingness to help me out and have never been asked to see bills from me and would be more than happy to show them these bills. I still believe all bills accrued stem from the ignition switch replacement performed by Sunrise Chevrolet and should have to pay for them. If the ignition switch hadn't been replaced due to GM's recall, then none of these incidences would have occurred. At the very least, Sunrise Chevrolet should have verbally informed us to NOT use the remote start function and that if we did, it would compromise the vehicle. They knew that our vehicle had an aftermarket remote start due to the key fob on the keychain was not from the factory and there is a big antenna on our windshield from the after market remote starter/security system. Thank You.
Final Business Response
At this time we request a copy of the invoices you have from Bigger's Chevrolet for the new battery as well as the bill for reprogramming the aftermarket starter/security system. We will review them and will pay for at least half of the invoices. Please fax them over to ******* at XXX-XXX-XXXX. Or you can also mail them as well. Once we have reviewed the invoices and have the check processed she will contact you.