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BBB Business Review

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BBB Accredited Business since

South Oak Dodge Chrysler Jeep

Phone: (708) 747-7950 Fax: (708) 747-8041 4550 Lincoln Hwy, Matteson, IL 60443 http://www.southoak.com



BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

South Oak Dodge Chrysler Jeep is an auto dealership specializing in new cars from Dodge, Chrysler, and Jeep, and also selling used vehicles from a variety of manufacturers, both foreign and domestic. This company serves the southern suburbs of Chicago, including Chicago Heights, Park Forest, South Chicago Heights, Steger, Richton Park, Frankfort Square, Frankfort, Flossmoor, Homewood, Tinley Park, Country Club Hills, Hazel Crest, Orland Park, Oak Forest, Midlothian, Markham, Harvey, South Holland, Thornton, Glenwood, and Ford Heights. This company sells new cars as well as used automobiles. Used cars include those from Buick, Ford, Infiniti, Nissan, Chevrolet, GMC, Jeep, RAM, Chrysler, Honda, Kia, Saturn, Dodge, Hyundai, Mercedes-Benz, and Toyota. Cars range in price from 2005 to the most recent model year, and range in year from under $5,000 to over $40,000. Mileage varies from under 10,000 to over 100,000, and both manual and automatic transmission are available.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that South Oak Dodge Chrysler Jeep meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for South Oak Dodge Chrysler Jeep include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 17 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

17 complaints closed with BBB in last 3 years | 8 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 5
Billing/Collection Issues 3
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 8
Total Closed Complaints 17

Customer Reviews Summary Read customer reviews

1 Customer Review on South Oak Dodge Chrysler Jeep
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: February 23, 1989 Business started: 05/01/1988 Business started locally: 05/01/1988 Business incorporated 05/27/1988 in IL
Type of Entity

Corporation

Business Management
Mr. Jonathan Jeffries, Service Director Mrs. Laura Anderson, Office Manager Mr. Garrett Guest, General Manager Mr. Mark Hester, General Sales Manager
Contact Information
Principal: Mr. Jonathan Jeffries, Service Director
Business Category

Auto Dealers - New Cars Auto Dealers - Used Cars Auto Parts & Supplies - New Auto Body Repair & Painting Auto Accessories Auto Detailing Auto Diagnostic Service Auto Repair & Service Auto Repair & Service - Diesel Auto Repair - Tune-Up Lubricating Service - Automotive Wheel Alignment, Frame & Axle Service - Auto Auto Services Auto Service - Tires/Batteries/Accessories New Car Dealers (NAICS: 441110)

Alternate Business Names
South Oak Dodge, Inc.

Customer Review Rating plus BBB Rating Summary

South Oak Dodge Chrysler Jeep has received 3.68 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.