Business ProfileforSouth Chicago Dodge Chrysler Jeep, Inc.

I brought my car into this South Chicago Dodge on March 11, 2024 at 8:30a.m., to get a diagnostic on lights on my dashboard. I gave my keys to a man named ****, who said I could leave and I would get a call back. Two days went by and no call back, so I attempted to get in touch with him, since he had his card on my form.I spoke with him on day 3, and was informed on this conversation that they take two days to even look at cars and they would get back to me. Four more days went back and still no call back, so I called again and wasnt able to speak to anyone on my car. I called for the next few days to be told that a part had to be ordered and would arrive on Thursday, March 21, 2024. I received no calls on Thursday or Friday. On Saturday, March 23, 2024, I called and still received no information on my vehicle. At 10:00a.m that day, I made my way up to South Chicago Dodge to get my car back, because as it turns out, for the 12 days it sat at that place, no work had been done on the car. No one had even looked at the car.The amount on the new diagnostic bill was higher than I was quoted and I was made to pay that before they would release my keys.There were walls of cars just sitting around and if I was told upfront that it would be two days for them to even look at my car, I would have went someone else. The fact that no one was calling to update me on my car and it sat for 12 days is unacceptable. The fact that I was charged and no one had even done anything on the car, even a diagnostic, since no readout of what they found and what needed to be done to address the problem was attached.