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BBB Business Review

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BBB Accredited Business since

Schaumburg Toyota, Inc.

Additional Locations

Phone: (847) 882-1800 Fax: (847) 843-4410 View Additional Phone Numbers 875 W Golf Road, Schaumburg, IL 60194 View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Schaumburg Toyota, Inc. is a car dealership specializing in new automobiles from Toyota, while also selling used vehicles from a number of manufacturers, both foreign and domestic. This company serves the northwest suburbs of Chicago, including Hoffman Estates, Roselle, Medinah, Elk Grove Village, Itasca, Hanover Park, Bartlett, South Barrington, Streamwood, Rolling Meadows, Arlington Heights, Mt Prospect, Bensenville, Wood Dale, Bloomingdale, Palatine, Inverness, Elgin, South Elgin, Des Plaines, Carol Stream, Glendale Heights, West Chicago, Wayne, Elmhurst, Villa Park, Lombard, Glen Ellyn, and Wheaton. This company sells new Toyota vehicles, as well as used vehicles from a variety of manufacturers, including Acura, Audi, BMW, Buick, Chevrolet, Chrysler, Dodge, Ford, GMC, Honda, Hyundai, Lexus, Lincoln, Mazda, Mini, Mitsubishi, Nissan, Pontiac, Saturn, Scion, Subaru, Toyota, and Volkswagen. Cars range from 1997 to 2008 or later, and range in price from under $3,000 to over $50,000. Mileage varies from under 3,000 to over 200,000, and both manual and automatic transmission are available.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Schaumburg Toyota, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary Read complaint details

8 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 2
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 4
Total Closed Complaints 8

Customer Reviews Summary Read customer reviews

1 Customer Review on Schaumburg Toyota, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: January 01, 1980 Business started: 01/01/1978 Business started locally: 01/01/1978
Business Management
Ms. Lynn Bowman, C.F.O. Mr. Chris Haley, General Manager Mr. Phillip H. Resnick, CEO Mr. Lee Wulbert, COO
Contact Information
Principal: Ms. Lynn Bowman, C.F.O.
Business Category

Auto Dealers - New Cars Auto Dealers - Used Cars Auto Parts & Supplies - New Auto Repair & Service New Car Dealers (NAICS: 441110)

Alternate Business Names
Resnick Automotive Group-The Schaumburg Scion, Inc.

Customer Review Rating plus BBB Rating Summary

Schaumburg Toyota, Inc. has received 3.68 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.