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          Hopkins Ford of Elgin, Inc. has 1 locations, listed below.

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            Business ProfileHopkins Ford of Elgin, Inc.

            New Car Dealers

            Contact Information

            1045 E Chicago St

            Elgin, IL 60120-6886

            Visit Website
            (847) 741-7500

            Customer Reviews

            1.57/5

            Average of 7 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            6 complaints closed in last 3 years

            4 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+
            This business is not BBB Accredited
            Search for Accredited
            Businesses in this category

            Years in Business: 41

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            Location of This Business
            1045 E Chicago St, Elgin, IL 60120-6886
            BBB File Opened:
            2/4/1988
            Years in Business:
            41
            Business Started:
            8/1/1982
            Business Started Locally:
            8/1/1982
            Business Incorporated:
            8/21/1981
            Type of Entity:
            Corporation
            Alternate Business Name
            • Suburban Ford, Inc.
            • Hopkins Ford, Inc.
            • Ron Hopkins Ford
            • Ron Hopkins Ford, Inc.
            Business Management
            • Mr. Ronald Hopkins, Owner/President
            • Jay Hopkins
            • Mr. Jeffery Hopkins, President
            • Angel Pieniazek, Secretary
            Contact Information

            Principal

            • Jay Hopkins
            • Mr. Jeffery Hopkins, President
            • Angel Pieniazek, Secretary

            Customer Contact

            • Mr. Jeffery Hopkins, President
            Additional Contact Information

            Fax Numbers

            • (847) 741-0183
              Primary Fax

            Phone Numbers

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            6 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            03/20/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            Roughly on July 28,2023 I did a trade in for a vehicle. I strongly believe this business scammed me. I traded in my previous vehicle for a 2023 **** Mustang Mach-E. At the time I told them I was interested in a LEASE. The manager, *****, offered me a **** Flex. He advised me that after 3 years, or earlier, I could bring back the vehicle or buy it in full. Few months later, I realized that vehicle was not what I expected and not fit for my needs. I went to a different **** and they advised me that this was not a lease and that I had purchased the vehicle for more than MSRP. They looked at other purchase details and they advised me that I should sue ******************** for miscommunication and scamming. I now I have $63K loan under my name without my consent and knowledge. I am NOT happy with this vehicle or business, I am requesting a different vehicle without penalty for the inconvenience.
            Read More
            Read 5 More Complaints

            Customer Reviews

            7 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Henry S

            12/15/2023

            I WILL NEVER, I MEAN NEVER GO BACK TO HOPKINS FORD AGAIN. My name is *********************! I have gone through a potentially dangerous, life threatening situation after taking my vehicle to Hopkins Ford for repair. First, I want to start by saying, Hopkins Ford never really repaired my vehicle to a professional standard. A lot of time when Hopkins Ford did work on my vehicle, I always had to return my vehicle because the repairs were NOT done correctly or properly. Hopkins Ford had been the only dealership to repair my vehicle. **** KNOWS, I got so TIRED of the incompetent repair work done by Hopkins Ford ****************, LET ME TELL YOU WHAT HAPPENED! I took my vehicle again, back to Hopkins Ford I needed to have new windshield wipers installed, an oil change and my tires rotated. After the work was done, I paid them and left, I drove home. But, the next day, I was on my way to my doctor's *********** and OMG, MY RIGHT, FRONT passenger tire start rubbing and making this GOD awful noise. I was so afraid. I just start praying and asking GOD to just let me make it back home and park. I got back home and I immediately called Hopkins Ford and I spoke to ****** and I told him it sounds and felt like my right, front passenger tire was about to fly off the rim. ******, then send NOT 1 - but 2 mobile mechanics to my house. Those 2 mechanics literally jacked up my car, turned my wheels to the left, then to the right doing their inspection. Then I was told what my car needed. (Which, after the mobile mechanics left my house, I decided NOT TO EVER DO BUSINESS WITH HOPKINS FORD AGAIN), at this point I knew that I was being hoodwinked and lied to. So, I decide to have my vehicle towed to ***** tires to get a different set of eyes on what was being done underneath my vehicle. AT THE ***** ***** tire indicated to me that the RIGHT, FRONT passenger tire was not secure and it would have caused a very serious accident! THE DANGER WAS OVERLOOKED BY HOPKINS FORD!

            Hopkins Ford of Elgin, Inc. Response

            12/18/2023

            Dear *****,

             

            We appreciate your feedback.  *********** explained on the phone, we do not take these situations lightly.  The oversight should never had occurred and for that we apologize.  We have worked internally to improve our processes and correct the errors that occurred, so we never have a situation like this happen again.  We appreciate you working with us and giving us the opportunity to re-earn your trust.  

             

            Regards,

             

            The Hopkins Ford Service Team

            ************

             


            Read 6 More Customer Reviews

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