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Roesch Ford is a new and used Ford automobiles dealership which sells and services Ford vehicles. Located in Bensenville, IL, this company serves the northwestern suburbs of Chicago, including Franklin Park, Itasca, Elk Grove Village, Addison, Bloomingdale, Roselle, Des Plaines, and Park Ridge. It is conveniently located near the O'Hare Airport.
This company sells new, pre-owned, and certified pre-owned vehicles for individuals and commercial enterprises. Used vehicles range from 1994 to the most recent model year, and range in price from $5,000 to $45,000. Used car makers represented at this dealership include Buick, Dodge, GMC, Honda, Hyundai, Kia, and Mazda. Body styles include vans, sedans, minivans, SUVs, and trucks, as well as commercial vans. Automatic, manual, and CVT transmissions are available. Financing is available for most vehicles, and interested customers can apply using the application on the website.
In addition to selling new and used automobiles, Roesch Ford has a complete auto care service shop, as well as a collision center. The company hires factory-trained technicians as well as a Quick Lane service center, which performs the basic maintenance and service needed to keep a car running well, such as tire inspection, engine lubrication, and vehicle check-ups. They stock all major brands of tires, including Michelin, BF Goodrich, Goodyear, Bridgestone and Firestone. Their parts center sells factory-certified parts for specific vehicles, and their accessory department sells products such as customized tires and DVD players.
Visit the website for Roesch Ford to learn more about the services and products they offer, apply for financing for a new or used car, and browse their inventory of new, pre-owned, and certified pre-owned vehicles.
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A BBB Accredited Business since
BBB has determined that Roesch Ford meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Roesch Ford include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 4 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||4|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Dan Roesch, President Ms. Casey Heuer, Office Manager Mr. Steve Paulson, General Manager
Auto Dealers - New Cars Auto Dealers - Used Cars Auto Parts & Supplies - New Heaters - Automotive Shock Absorbers Auto Air Conditioning Auto Body Repair & Painting Auto Diagnostic Service Auto Repair & Service Auto Repair - Suspension Auto Repair - Steering & Suspension Auto Repair - Shocks Auto Repair - Tune-Up Auto Repair - Power Steering Auto Repair - Maintenance Brake Service Engines - Gasoline Lubricating Service - Automotive Mufflers & Exhaust Systems Transmissions - Automobile Wheel Alignment, Frame & Axle Service - Auto Auto Services Auto Services - Oil & Lube Auto Dealers - Hybrid Vehicles Wheel Align, Frame & Axle Service Equipment & Supplies Engines - Gas Starters - Engine New Car Dealers (NAICS: 441110)
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
333 W Grand Ave
Bensenville, IL 60106 (630) 279-6000 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
|6/29/2015||Problems with Product/Service|
Read Complaint Details
Complaint: I took my car to Roesch Ford to fix a noise my vehicle was making. The assistant service manager for Roesch Ford quoted me $2,000 to fix the issue. I was told that the service being done would fix the problem and that there was nothing else outside of what was to be repaired that would cause the issue. I asked again if there was anything outside of the quoted repair that would require any additional fees and was told NO.I agreed to have the work completed and picked up my vehicle two days later. When I went to pick up my vehicle, I was told that the problem was not 100% fixed because the vehicle was still making noise. I paid the entire amount of $2061.11 for the service. Of that amount, $1875.42 was for the noise issue which I wanted fixed. I was then told that there were other parts that needed to be replaced in order to fix that issue. This is not the agreement I had with the assistant service manager. The amount quoted was to do a complete repair of the issue, not a partial repair. I drove my vehicle and determined that the noise was not any different. Product_Or_Service: Complete Differential Repair Order_Number: FOCQXXXXX Account_Number: XXXXX
Desired Settlement: DesiredSettlementID: Other (requires explanation) I need my vehicle repaired 100% as agreed and paid for.
Business Response: Initial Business Response /* (1000, 5, 2014/03/26) */ Contact Name and Title: *** ******* SERV MGR` Contact Phone: XXX-XXX-XXXX Contact Email: ********@YAHOO.COM INSPECTED CAR ON 3-5-14 DETERMINED THE CAR NEEDED A RING AND PINION ASSY.PARTS WERE ORDERED,CUST WAS ADVISED AT THAT TIME THE REPAIR WOULD NOT COST HIM ANY MONEY OUT OF HIS POCKET, PARTS WERE RECEIVED 3-19-14. A SERVICE APPT WAS MADE FOR CUSTOMER TO DROP CAR OFF ON X-XX-XX AND HE CANCELLED APPT,ANOTHER APPT WAS SET FOR X-XX-XX AND HE CANCELLED THAT APPT,ANOTHER APPT WAS SET FOR X-XX-XX AND HE CANCELLED THAT APPT. CUST STATES HE WOULD DROP CAR OFF ON X-XX-XX AT 12:00 PM. THIS DEALERSHIP FEELS IT HAS DONE EVERYTHING POSSIBLE TO MEET OR EXCEED THE CUSTOMERS EXPECTATIONS AT THIS TIME Initial Consumer Rebuttal /* (2000, 7, 2014/03/31) */ (The consumer indicated he/she ACCEPTED the response from the business.) I took my vehicle back to the dealership on 3/26/14 so that the service department could install the parts they ordered. My vehicle was returned to me on 3/27/14. I took it for a test drive to confirm that the rear differential noise which they agreed to fix was in fact fixed. After driving my vehicle for a few days, the noise has not resurfaced and this issue is resolved.
|8/2/2013||Problems with Product/Service|