Business ProfileforRiver View Ford

I am writing to file a formal complaint against ********** River View Ford in ******, ********, regarding a service incident that occurred on December 11, 2023. I am seeking your assistance in mediating a resolution to the following matter:On the mentioned date, at 4:27 pm, I brought my 2010 ***** Accord EX-Iv6 to ********** River View Ford for a scheduled alignment check. At 5:27 pm, after paying $75.27 for the service, I picked up my vehicle and received paperwork outlining the work performed, including before and after total alignment measurements.The technician assured me that my car was "alright" and ready for use. Additionally, they mentioned conducting a double check on certain aspects of my car, particularly the suspension, and requested that I notify them of any issues with moving components.However, within a mere 6.2 miles of leaving the dealership, my entire left wheel detached, leading to a breakdown in the middle of the street. I promptly contacted a tow company, which transported my vehicle to a different shop before it was eventually returned to ********** River View Ford.Despite the clear indication in the paperwork that the dealership had worked on my vehicle, they disclaimed any responsibility for the incident. Subsequent inspection revealed a broken ball joint, a direct consequence of the earlier service, yet they refuse to undertake the necessary repairs.Enclosed with this letter, you will find supporting documentation, including service receipts, alignment measurements, and towing records.I kindly request your intervention in facilitating a resolution to this dispute with ********** River View Ford. Your attention to this matter is greatly appreciated.Thank you for your assistance.