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BBB Accredited Business since

Reichert Chevrolet Buick

Phone: (815) 338-2780 Fax: (815) 338-3220 2145 S Eastwood Dr, Woodstock, IL 60098 http://www.reichertautos.com


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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Reichert Chevrolet Buick meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Reichert Chevrolet Buick include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Reichert Chevrolet Buick
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 01, 1977 Business started: 01/01/1957 Business started locally: 01/01/1957
Business Management
Mr. John Reichert, President Mr. Todd Farbiak, General Manager
Contact Information
Customer Contact: Mr. Todd Farbiak, General Manager
Principal: Mr. John Reichert, President
Business Category

Auto Dealers - New Cars Auto Dealers - Used Cars New Car Dealers (NAICS: 441110)

Alternate Business Names
Reichert Sales

Additional Locations

  • 2145 S Eastwood Dr

    Woodstock, IL 60098

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

1/19/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I purchased Chevy Suburban STOCK # W5035 from *** ******** few months ago. He promised to send me a car registration paper right after but I never received it. I asked him what happened but he never responded my email. I need a car registration paper to get a license plate. Even though I have a temporary license, I can't drive it w/ temporary license because car will be driven for a business purpose. my Suburban is rotting in a garage for 8 weeks! I sent everything what he needed. I don't understand why he never sent car registration paper.

Desired Settlement: PLEASE SEND ME A CAR REGISTRATION PAPER!!!!

Business Response: Initial Business Response /* (1000, 5, 2015/01/06) */ The title company we are using ***** requires some additional information we have not received from the customer. We need an Insurance Card (front and back) showing the vehicle he purchased to prove that it is insured. *** also is requiring additional documentation we are express mailing to the customer for notarized signatures. We are also looking into options to obtain a second temporary permit to allow the vehicle to be driven while the titling process is completed. We will express mail the documents needed and include and express envelope addressed to *** so the customer can sign what's needed, get it notarized, and put that in the express envelope with a copy of the insurance info needed and he can send it on to *** for them to complete. We've notified the customer numerous times that we needed the insurance info. We'll contact the customer and let him know the express mail package is on it's way and provide clear instructions on what needed.


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Reichert Chevrolet Buick
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)