Business ProfileforRaymond Chevrolet Inc.

I am writing to express my deep dissatisfaction and concern regarding a transaction with Raymond Chevrolet that occurred on April 25, 2023. On this date, I purchased a 2013 Jeep Grand Cherokee from your dealership, utilizing a check from my bank amounting to $18,687.63. In addition, I traded in my 2014 ******* Sonata as part of the agreement. Unfortunately, I find myself in an extremely distressing situation due to the dealership's failure to execute the necessary title transfer process promptly.It has now been four months since the transaction, and despite numerous attempts to communicate with the dealership, I still have not received the title transfer for the purchased Jeep Grand Cherokee. This has left me in the unfortunate and unacceptable position of operating a vehicle that is not legally registered to me. Despite my relentless efforts, including more than ten phone calls to the dealership, I have been met with a series of excuses and a consistent lack of resolution.During my interactions with your representatives, I have been repeatedly informed that the delay in title transfer is due to my out-of-state location. However, I would like to highlight that the duration of this delay far exceeds any reasonable expectations for such a process. Furthermore, the lack of transparency and accountability exhibited by the dealership in handling this situation has only exacerbated my frustration.I want to emphasize that my patience and understanding have been stretched to the limit as a result of this ongoing ordeal. My rights as a consumer and the terms of our agreement have been seriously compromised due to the dealership's inability to fulfill their end of the transaction. Therefore, I am left with no choice but to formally request the following:1. Refund of the $18,687.63 paid for the vehicle purchase.2. Return of my 2014 ******* Sonata as per the original trade-in agreement.I expect a prompt response and action regarding this matter.