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Find a Location

Land Rover Naperville has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforLand Rover Naperville

    New Car Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 4 Customer Reviews

    Customer Complaints

    13 complaints closed in last 3 years

    3 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 2/1/2002

    Years in Business: 47

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Overview

    Land Rover Naperville is a New and Used auto dealer of Land Rover vehicles. This dealer is part of the Patrick Dealer Group and offers Financing, Service Plans, and Auto Parts and Accessories.

    Products & Services

    Land Rover Genuine Parts , Jaguar Genuine Parts, Land Rover Vehicle Accessories & Apparel, Jaguar Vehicle Accessories & Apparel, Service Contracts, Gap Insurance, Road Hazard Tire & Wheel Protection, Paintless Dent Protection, Zurich Shield Protection, Windshield Repair Protection, Allow Wheel Repair

    Business Details

    Location of This Business
    1559 W Ogden Ave, Naperville, IL 60540-3906
    BBB File Opened:
    2/1/2002
    Years in Business:
    47
    Business Started:
    1/6/1977
    Business Started Locally:
    1/6/1977
    Business Incorporated:
    8/30/2001
    Accredited Since:
    2/1/2002
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Patrick Jaguar
    • Patrick Land Rover
    • Jaguar of Naperville
    • Patrick Jaguar, L.L.C.
    • Patrick Collision Center
    Hours of Operation

    Primary

    M:
    7:30 AM - 9:00 PM
    T:
    7:30 AM - 9:00 PM
    W:
    7:30 AM - 9:00 PM
    Th:
    7:30 AM - 9:00 PM
    F:
    7:30 AM - 9:00 PM
    Sa:
    8:00 AM - 6:00 PM
    Su:
    Closed
    Business Management
    • Ms. Denise Valentin, CFO
    • Ms. Kristi Keane, Operations Director
    • Ms. Annette Viti, Marketing Manager
    • Mr. Hanley Dawson IV, President
    Contact Information

    Principal

    • Ms. Denise Valentin, CFO
    • Mr. Hanley Dawson IV, President

    Customer Contact

    • Ms. Annette Viti, Marketing Manager
    Additional Contact Information

    Fax Numbers

    • (630) 300-5050
      Primary Fax

    Phone Numbers

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    13 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/28/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I purchased my car in February 2023 from Jaguar Naperville. My car was a Certified Pre-Owned (CPO) vehicle and was advertised with a 7-year, ******* mile warranty, which I later found out was false advertising - the warranty actually only lasted for 5 years. I started to notice a squeaking sound throughout the year. I took my car in for service to get an oil change and multipoint inspection in December 2023 at Jaguar ***********. I was told that I had an oil leak that appeared to have been there for a while and should have been taken care of considering it was a CPO. I was also told that one of my tires was extremely worn, which also should have been taken care of since it was a CPO. Jaguar *********** also found that the previous owner complained about the squeaking sound in October 2022, which clearly was not fixed. I reached out to Jaguar Naperville to ask about replacing my tire and they said no. In January, my coolant gauge was not moving so I needed to get a new thermostat. So in sum, I've had an oil leak, an extremely worn tire, a broken coolant gauge, and the squeaking all within less than a year of purchasing my car, which was a Certified Pre-Owned vehicle. The squeaking should have been taken care of prior to me purchasing the car since the previous owner complained about this in October 2022, as well as the tire since it was a CPO. I wouldn't expect a car that was a CPO to need a new thermostat this soon either. The oil leak also should have been fixed prior to Jaguar Naperville listing the car for sale. The Naperville Jaguar dealership did not advertise my car correctly, and they sold me a car that they knew had issues and were not fixed. Jaguar Naperville has not had my best interest in mind and I'm wondering what action I can take either against the dealership or the manufacturer.
    Read More

    Customer Reviews

    4 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Andrew G

    1 star

    11/11/2023

    Really dreadful - I wish I could give zero stars but had to give one to be able to post this. My supposed new car is in the shop for the fourth time in eight weeks. I have only been able to drive it for ten days out of the last 60. This last time in, the new repair tech doubted/questioned whether the problem I was having (an electric car that wont recharge) was actually occurring, because he saw it recharge the last time it was in. If they would actually read the past repair notes in my file, they would see that the issue is that it will recharge one or two times, and then stop. Thankfully the problem did just re-occur while in their shop - hoping they actually believe the customer this time and get it fixed. They dont have techs that know how to do the repairs - they have to contact Jaguar each time to tell them what is happening and await repair instructions, all of which takes several days each time to go back and forth. Bottom line -dont sell an $80K car that doesnt work or you cant repair.

    Land Rover Naperville Response

    11/14/2023

    Hello ******,We do apologize that your new Jaguar I-PACE is still in our shop and to apologize that you felt our service team insinuated that there wasnt a problem with holding a charge. As a dealer weve not experienced this issue in the past and to help find a solution we had to reach Jaguar ***. The Jaguar *** team is consulting with their engineers and technicians to find a resolution as to why your vehicle isnt holding a charge. We can appreciate your frustrations and we hope to have an answer for you soon.In the meantime, please feel free to reach out to *************************/Service Manager or ***********************/General Sales Manger at ************ or feel free to email them a **************************************** and *****************************************

    Local BBB

    BBB of Chicago & Northern Illinois

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