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BBB Business Review

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BBB Accredited Business since

Oak Lawn Hyundai

Additional Locations

Phone: (708) 422-9300 Fax: (708) 422-9354 9121 S. Cicero Avenue, Oak Lawn, IL 60453 http://www.myhappyhyundai.com



BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Oak Lawn Hyundai is an automotive dealership specializing in new cars, specifically Hyundai vehicles, and also sells used cars from a variety of manufacturers, both foreign and domestic. This company serves the south side of Chicago and the southern suburbs, including Hometown, Evergreen Park, Chicago Ridge, Worth, Palos Hills, Hickory Hills, Justice, Willow Springs, Crestwood, Alsip, Burbank, Bridgeview, Merrionette Park, Calumet Park, Blue Island, Palos Heights, Palos Park, Ashburn, West Lawn, Clearing, and Garfield Ridge. This company sells new cars from Hyundai as well as used vehicles from Cadillac, Chevrolet, Chrysler, Dodge, Ford, GMC, Honda, Infiniti, Jeep, Kia, Mazda, Mercury, Mitsubishi, Nissan, Saturn, Toyota, and Volkswagen. This company also sells parts and accessories and performs regular scheduled maintenance.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Oak Lawn Hyundai meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Oak Lawn Hyundai include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 12 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

12 complaints closed with BBB in last 3 years | 7 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 2
Guarantee/Warranty Issues 1
Problems with Product/Service 9
Total Closed Complaints 12

Customer Reviews Summary Read customer reviews

3 Customer Reviews on Oak Lawn Hyundai
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 1
Negative Experience 2
Total Customer Reviews 3

Additional Information

BBB file opened: November 01, 2005 Business started: 03/21/2012 Business started locally: 03/21/2012 Business incorporated 03/21/2012 in IL
Type of Entity

Corporation

Business Management
Mr. Jim Spellman, President
Contact Information
Principal: Mr. Jim Spellman, President
Business Category

Auto Dealers - New Cars Auto Dealers - Used Cars New Car Dealers (NAICS: 441110)

Alternate Business Names
Happy Hyundai Oak Lawn Happy Hyundai

Customer Review Rating plus BBB Rating Summary

Oak Lawn Hyundai has received 3.9 out of 5 stars based on 3 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.