Business ProfileforNapleton's Schaumburg Subaru, Inc.

In September of 2023 I went into this location to purchase a vehicle. The salesman told us he had a certified preowned vehicle (CPO); optimal and in my price range During negotiations it was confirmed that it was a CPO vehicle and all the perks of buying one would come with the car, Free Starlink for 3 months,, 7 year ******* mile warranty, 2 keys, 152 point inspection with repairs made and special financing. I puchased the vehicle. During the financing of the vehicle I was told that I had to puchase a $2000 paint warranty because it was a CPO vehicle. After purchasing a car fax report and calling SofA the next day it was found that this car was not a CPO vehicle. I went back to the dealer immediatley to try to rectify this false sale. I was ignored and no resolution. I then contacted subaru of america again and they started to recitfy this. SofA tried to contact Napleton for over one month with failed returned calls. SofA said what they did was wrong. I then contacted the warranty spec and then agreed what Napleton did was wrong. I should have never been told I had to buy a warranty. Finally, after 3 months, Napleton reached out admitting the car was not CPO and they just learned this. They offered for me to exchange my car or to accept an 8 yr, ******* mile warranty that started in 2018. I have notified them that I will not accept and sent them a demand list which falls in line with a purchase of a CPO Subaru. I am demanding all items stated above This was a misrepresented/fraudulent sale by Napleton and they need to fix it to coincide with a CPO vehicle, as which it was sold. As a corporation how can they come back after a sale and say they didn't know the car was not CPO and leave me to deal with the failed promises of a CPO vehicle due to their mistake. The attached 152 pt check list has a false signature stating repairs were made but they weren't and thes is no proof of the repairs. The car needs those items checked off in boxes repaired