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          Find a Location

          Napleton's Schaumburg Subaru, Inc. has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.

            Business ProfileforNapleton's Schaumburg Subaru, Inc.

            New Car Dealers
            Multi Location Business
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 5 Customer Reviews

            Customer Complaints

            7 complaints closed in last 3 years

            2 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 2/24/2017

            Years in Business: 25

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Get the quality new or used car by Subaru in Schaumburg that you have been dreaming of by calling  or visiting Napleton's Schaumburg Subaru today.

            Business Details

            This is a multi-location business.

            Find a Location

            Napleton's Schaumburg Subaru, Inc. has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              BBB File Opened:
              11/1/2001
              Years in Business:
              25
              Business Started:
              1/1/1999
              Business Started Locally:
              1/1/1999
              Business Incorporated:
              3/9/2010
              Accredited Since:
              2/24/2017
              Type of Entity:
              Corporation
              Alternate Business Name
              • Napleton's Schaumburg Subaru
              • Napleton Subaru
              Hours of Operation

              Primary

              M:
              10:00 AM - 9:00 PM
              T:
              10:00 AM - 9:00 PM
              W:
              10:00 AM - 9:00 PM
              Th:
              10:00 AM - 9:00 PM
              F:
              10:00 AM - 9:00 PM
              Sa:
              10:00 AM - 6:00 PM
              Su:
              Closed
              Business Management
              • Mr. Charles Weck, CEO
              • Mr. Stephen Napleton, Co-Owner
              • Mr. Chris Napleton, General Manager
              Contact Information

              Principal

              • Mr. Charles Weck, CEO
              • Mr. Stephen Napleton, Co-Owner
              • Mr. Chris Napleton, General Manager

              Customer Contact

              • Mr. Chris Napleton, General Manager
              Additional Contact Information

              Fax Numbers

              • (847) 884-4446
                Primary Fax

              Phone Numbers

              Industry Tip

              BBB Tip: Buying a new car

              Customer Complaints

              7 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              01/05/2024

              Complaint Type:
              Guarantee/Warranty Issues
              Status:
              Answered
              In September of 2023 I went into this location to purchase a vehicle. The salesman told us he had a certified preowned vehicle (CPO); optimal and in my price range During negotiations it was confirmed that it was a CPO vehicle and all the perks of buying one would come with the car, Free Starlink for 3 months,, 7 year ******* mile warranty, 2 keys, 152 point inspection with repairs made and special financing. I puchased the vehicle. During the financing of the vehicle I was told that I had to puchase a $2000 paint warranty because it was a CPO vehicle. After purchasing a car fax report and calling SofA the next day it was found that this car was not a CPO vehicle. I went back to the dealer immediatley to try to rectify this false sale. I was ignored and no resolution. I then contacted subaru of america again and they started to recitfy this. SofA tried to contact Napleton for over one month with failed returned calls. SofA said what they did was wrong. I then contacted the warranty spec and then agreed what Napleton did was wrong. I should have never been told I had to buy a warranty. Finally, after 3 months, Napleton reached out admitting the car was not CPO and they just learned this. They offered for me to exchange my car or to accept an 8 yr, ******* mile warranty that started in 2018. I have notified them that I will not accept and sent them a demand list which falls in line with a purchase of a CPO Subaru. I am demanding all items stated above This was a misrepresented/fraudulent sale by Napleton and they need to fix it to coincide with a CPO vehicle, as which it was sold. As a corporation how can they come back after a sale and say they didn't know the car was not CPO and leave me to deal with the failed promises of a CPO vehicle due to their mistake. The attached 152 pt check list has a false signature stating repairs were made but they weren't and thes is no proof of the repairs. The car needs those items checked off in boxes repaired
              Read More

              Customer Reviews

              5 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Mike D

              1 star

              02/22/2023

              Stay away from this dealer. Was searching for a certified used Outback around Chicagoland and compared cars and prices online. Found one I liked here and went in for a test drive. We talked through the asking price and the price of other similar cars they had. I chose one and had them write up the out-the-door cost. They slipped in an $1,800 charge for the "Certified used car" cost! When challenged they said they never post that cost in their online listing, even though their website clearly states that the car is Certified and the the cost of this certified car is $xxxx. To my utter amazement they justified that by saying the consumer would be better served not having the extra $1,800 added in so they could better compare cars. Also stated that most other Subaru dealers do the same. I walked out immediately and stopped at two other Subaru dealers on the way home - and got detailed out-the-door costs and neither included anything for "Certifying" their Certified used cars. When told of my experience at another dealer they enthusiastically said "must be Schaumburg". I have purchased many cars before but have never seen anything so blatantly deceptive. I contacted Subaru corporate to lodge a complaint, and would warn others to steer clear and visit any other dealer in the area.

              Local BBB

              BBB of Chicago & Northern Illinois

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