Business ProfileforMotor Werks Partners L.P.

Dear **************,I am writing this letter to request your assistance and express my dissatisfaction and disappointment with the level of service I have received from your dealership regarding my 2016 Land Rover. This car was purchase on 11/25/2022 in as well as the suggested QualityGuard + Plus Extended Warranty as suggested by ************* ***************. Seeming like a great idea under the guidance of Mr. ******* I was assured that the warranty would cover the engine. I purchased the Supreme Package which added approximately five thousand dollars ($5,000.00) additional to the cost of my purchase price for my pre-owed vehicle. I was excited that I was able to find such a nice vehicle as advertised on your website and felt confident enough to fly from Georgia to Barrington, ******** to secure this purchase.Short of 2 years on this purchase and less than ****** miles on this vehicle I experienced rattling under the hood and pulled over at the gas station to see what was happening, at first I thought it had over heated, but the smoke coming from the hood did not accompany any water or fluid spilling over. With nothing but smoke coming from the hood I could not restart the vehicle. Per NESA everything that would cause the engine to breakdown is every reason this quality service plan denies all liability: Engine overheating: regardless of cause Failure to maintain proper fluid, coolant, or lubricant levels Use of improper or contaminated fuels, fluids or lubricants Lack of normal maintenance as specified by your vehicle manufacturer Sludge, sludge build-up, varnish, restricted oil passages, stuck piston rings, engine oil consumption Engine detonation Engine over-rev or transmission misshift (improper shift) I have been fraudulently misled into purchasing a warranty that is no more useful than a warranty from Car Shield or the multiple Extended Warranty tele sales agents calls I receive. This is a very classic case of Deceptive Description. SCAM