Business ProfileforMercedez-Benz

I am writing to express my profound disappointment and frustration regarding the mishandling of my custom G wagon order by ***********************. It has come to my attention that, despite having paid the deposit, received a VIN number, and fully funded the loan for the vehicle, I have been informed that the car was sold to another customer. This egregious error has caused significant inconvenience and distress, and it is completely unacceptable given the level of commitment and trust I placed in your dealership.The lack of communication and the subsequent mismanagement of my custom order has not only damaged my confidence in your dealership but has also led to a breach of trust. It is deeply disheartening to have invested time, resources, and trust in ***********************, only to be informed that the vehicle I had ordered and rightfully paid for has been sold to another customer without any prior notice or explanation.I strongly urge *********************** to conduct a thorough investigation into this matter and provide a detailed account of the events that led to the erroneous sale of my custom order. Furthermore, I expect to be offered a prompt and suitable resolution to rectify this situation, including but not limited to the immediate identification and allocation of a replacement vehicle that fulfills the specifications of my original order. Additionally, I expect to be provided with clear and transparent communication throughout the resolution process, as well as assurances that such a gross mishandling of customer orders will not be repeated in the future.I trust that *********************** will take the necessary steps to address this matter with the utmost urgency and professionalism, and I anticipate a swift and satisfactory resolution to this deeply regrettable situation.I kindly request that you acknowledge the receipt of this complaint and provide a timeline for when I can expect a comprehensive response and resolution to this matter.