BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Mercedes-Benz of St. Charles meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Mercedes-Benz of St. Charles include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Type of Entity
Business ManagementMs. Lynn Bowman, CEO Mr. Craig Falkenthal, General Manager Mr. Lee Wulbert, C.O.O.
Number of Employees
Auto Dealers - New Cars Auto Dealers - Used Cars Auto Parts & Supplies - New Auto Repair & Service Auto Repair & Service - Diesel New Car Dealers (NAICS: 441110)
Alternate Business NamesMagnificent Motorcars, Inc. Resnick Auto Group
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
225 N Randall Rd
Saint Charles, IL 60174 (630) 485-2300 Directions
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BBB Complaint Process
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Additional Phone Numbers
- (630) 485-2311 (Fax)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: Our family arrived Sat 9/12 to the dealer to finalize financing and to pick up a 2015 ****** *** STi. We had previously viewed multiple photos of the vehicle before arriving. While at the dealership finishing up financing details, we were told that the vehicle was being serviced that an employee had noticed a little damage to one of the tires and that they were replacing it free of charge. We thought it was odd as my husband walked out to see the car upon arrival and noticed no damage but assumed we possibly missed it somehow. The service and completion was taking unusually long it seemed but we were also waiting with 4 children so we tried to be patient. We were then told awhile later that the servicemen just needed to put temporary plates on the vehicle and then we were ready to go. This also took extremely long and when I went to check in on the progress our salesman was in the service bay area and apologizes that he underestimated where the where in the progress and it would just be a moment. We continued to wait outside for about 20 min longer and the car was finally parked out front. Anxious to leave as we had 4 small children with us who had been patiently waiting for 2 hours we left promptly. Later that day we discovered there was a large chunk missing from the front passenger rim which someone clearly tried to cover with black marker. We also discovered a chip in the windshield on the passenger side. We immediately emailed the dealership to discuss what steps could be taken to have repairs made as we felt it was clear that an employee or serviceman damaged the car and attempted to cover it up. We received one phone call yesterday asking us to call them to discuss and have not been able to get in contact.
Desired Settlement: We would like to have repairs made at our local ****** dealership and for Mercedes Benz of St Charles to cover all costs. The estimated costs are around $500
Business Response: Initial Business Response /* (1000, 5, 2015/09/28) */ When I returned from an out of town business meeting on Friday, September 18, I read the Complaint Activity Report, Case # XXXXXXXX. I immediately investigated the situation and contacted the consumer, **** ******. I explained to her in detail the events that took place, apologized on behalf of the dealership and made immediate arrangements with her local ****** dealership to repair the wheel in question and Mercedes-Benz will cover all costs. She was very happy and thanked me for my help. We believe that this has been successfully resolved.