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BBB Business Review

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BBB Accredited Business since

Mercedes Benz of Naperville

Phone: (630) 537-0312 Fax: (630) 357-1593 View Additional Phone Numbers 1569 W. Ogden Ave., Naperville, IL 60540 http://www.mbofnaperville.com View Additional Web Addresses



BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Mercedes Benz of Naperville is a used and new car dealership for Mercedes/Benz vehicles. This business is located in Naperville, IL, and serves the western Chicago suburbs including Aurora, North Aurora, Batavia, Downers Grove, Oak Brook, Wheaton, Carol Stream, St Charles, Geneva, Elmhurst, Cicero, Schaumburg, Elgin, Romeoville, Plainfield, Joliet, Lockport, Orland Park, Oak Lawn, Oswego, Yorkville, Crest Hill, Shorewood, New Lenox, Elburn, Kaneville, Big Rock, Plano, Blue Island, and Hoffman Estates. This dealership offers new Mercedes/Benz vehicles, used vehicles of all makes, parts and accessories, automotive financing options, and they offer service and repair packages for all vehicles sold.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Mercedes Benz of Naperville meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Mercedes Benz of Naperville include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 6 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

6 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 1
Problems with Product/Service 4
Total Closed Complaints 6

Customer Reviews Summary Read customer reviews

1 Customer Review on Mercedes Benz of Naperville
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: October 15, 2003 Business started: 07/01/1996 Business started locally: 07/01/1996
Business Management
Mr. Mike Tegge, General Manager
Contact Information
Principal: Mr. Mike Tegge, General Manager
Business Category

Auto Dealers - New Cars Auto Dealers - Used Cars Auto Parts & Supplies - New Auto Repair & Service Auto Parts & Supplies - Used & Rebuilt Auto Parts & Supplies - Used Automotive Financing New Car Dealers (NAICS: 441110)

Alternate Business Names
Autonation, Inc.

Customer Review Rating plus BBB Rating Summary

Mercedes Benz of Naperville has received 3.68 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.