Complaint On March 24, 2015 I purchased a 2013 ** ****** *** from McGrath Honda. Despite the fact the long wait I signed the paperwork and drove home with the vehicle with one month of temporary tags. I waited exactly a month from the purchase, and had not receiced the title paperwork yet. I contacted **** in finance and ******* in Titling and was told they were going to send it. Its been 3 months now and I still dont have the title. Have called numerous times and been told I would get the title.
Desired Settlement I would like to get a 3 month payment refund + time, money, and stress that I have put into this. I am seeking a refund of $3000.00
Business Response Contact Name and Title: ***** ******* CFO Contact Phone: XXX-XXX-XXXX Contact Email: ********@*********.com Here is a time line of each step we took with the customer ***** *****.
3/24/15 - Customer bought a 2013 ** ****** Vin# ***************** (with a lien)
4/8/15- We were paid by the bank for the vehicle and we were able to finish the paperwork. (i.e make sure the title application was filled out, cut the check for the out of state fees and got it signed.)
4/9/15- Over-nighted all the documents to Missouri Department of Revenue
4/29/15- Received letter of items missing (The following week we called the MDR to figure out what the correct documents would be)
5/12/15- Over-nighted customer a Missouri POA, with return overnight envelope.
5/14/15- Received Customer POA and Over-nighted corrected paperwork to MO
5/26/15 - Received second letter about corrections needed - (Had to wait for previous owner of the VW POA to be signed)
6/1/15 - Re-cut check for correct amount and got signed.
6/3/15- Over-nighted final corrections to MO - also sent a letter to the customer stating that the only thing left for them to do is send in the Vin and Odometer verification form (MO requirement)
6/5/15- Title clerk received first e-mail from Mr. ***** and forwarded it to General Manager
6/16/15- Salesperson receives texts from Mr. ***** and asks title clerk for update about the title. She responds with the same information from the letter stating that he needs to turn in the Vin and Odometer verification.
She receives another e-mail from customer after he gets done talking to salesperson and replies that he can call and check with the state about his title and where it may have been sent.
She then calls the state to see if there is anything on our end we needed to do and the agent told us that they have all the documents except for the Vin and Odometer verification. Also that the title will be sent to the customer if it was not marked on the application for it to be sent to the lien holder.
Out of State deals have several more hoops for us to jump through and the tax/title paperwork is not as well know for our employees like Illinois is.
I hope this helps. We are not going to provide Mr ***** any of his monetary compensation he is requesting.
Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.) It is not the customers responsibility to fill out and provide to a different state. If the dealer is unable to comply with other states' requirements then the dealer should not sell cars to out of state customers.
Employees and managers of this dealer were avoiding me on sever calls and emails. They simply ignored my inquiries.
To this day I have not received not even one call from the manager to aknoledge the issues with his employees.
I still dont have a title.
Final Business Response Contact Name and Title: ***** ******* CFO Contact Phone: XXX-XXX-XXXX Contact Email: ********@*********.com I think we can both agree there were several items that could have done a little smoother. And for that myself and our employees offer a sincere apology.
Final Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.) Apology not accepted. We're at a point of no return.
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