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          McGrath Acura Of Westmont has 1 locations, listed below.

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            Business ProfileforMcGrath Acura Of Westmont

            New Car Dealers
            BBB accredited business

            At-a-glance

            Customer Reviews

            3/5stars

            Average of 2 Customer Reviews

            Customer Complaints

            6 complaints closed in last 3 years

            2 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 10/1/2000

            Years in Business: 38

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Business Details

            BBB File Opened:
            7/29/1998
            Years in Business:
            38
            Business Started:
            10/9/1985
            Business Started Locally:
            10/9/1985
            Business Incorporated:
            10/9/1985
            Accredited Since:
            10/1/2000
            Type of Entity:
            Corporation
            Number of Employees:
            55
            Alternate Business Name
            • McGrath Automotive, Inc.
            • McGrath Acura
            Related Businesses
            Business Management
            • Ms. Karen Rocush, Office Manager
            • Mr. Michael McGrath, Owner
            Contact Information

            Customer Contact

            • Ms. Karen Rocush, Office Manager
            Additional Contact Information

            Fax Numbers

            • (630) 371-6398
              Primary Fax

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            6 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            08/18/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Resolved
            On 3/16/23 McGrath Acura performed a scheduled transmission service on my 2016 MDX. After the service I experienced a RPM spiking when approaching a stop, shifting from 2nd to 1st. I returned to McGrath Acura several times to have the issue addressed. Unfortunately McGrath was unable to return my transmission operation to the way it was prior to their performing the transmission service on 3/16/23. I took my vehicle to another Acura dealership, Advantage Acura in **********, and had the transmission service redone. The redo returned my vehicles transmission to functioning properly, the way it did prior to McGrath's service on 3/16/23. The cost of having the transmission service redone was $479.10. I've reached out to the McGrath Service Manager and General Manager regarding refunding the cost of their faulty transmission work. I have yet to receive a reply from either individual after several follow-****
            Read More

            Customer Reviews

            2 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Jenny H

            10/12/2021

            BUYERS BEWARE! I flew into ******* to buy an Acura, my **** of sale did not include sales tax because I do not pay sales tax in ********, I'm a ******** resident. I have texts with ******************* saying the dealership wasn't collecting any taxes. SURPRISE! I get to the dealership with no other way home and they treat me like the scum of the earth. I had a cashiers check from my bank but because I had a loan they stated I MUST pay them sales tax. (NOT TRUE PER ******** DEPARTMENT OF REVENUE) When presented with the recorded phone call with the ******** ********** of ******* they still did not refund the fraudulent "tax money" they say they collected. In fact I presented them with the documentation from ******** proving they don't collect ******** sales tax either. They continue to say a cashiers check isn't a "real check" because it's from a ************* None of this makes any sense. In order for me to get this car legal in ********, I must pay sales tax to the ******** ********** of *******. While sitting at this dealership I watched a man walk in and ask about a vehicle. The salesman that sits across from ******************* said "the price is $21,000 for the car, do you want it or not?" Now, I'm not sure how ******** learns their manners but in ******** that is not how we handle our business. The last thing I heard from McGrath is that they were reporting this vehicle as stolen. It's clearly not stolen when I am reporting this to the BBB and just trying to get this vehicle properly licensed in my state. They charged me $2,416.02 and I actually owe, $501.14. If they could do the taxes properly I wouldn't be so upset but this fraud per their own ********** of *******. ********************* is Ryan's *** who is aware of this situation and apparently they believe that women will not go up against them and will stand for this type of treatment. ************** ALL STAY CLEAR! THESE MEN ARE ABUSIVE. THEY ARE VIOLATING THEIR OWN STATE'S RULES AND REGULATIONS AND MAKING UP RULES AS THEY GO.

            Local BBB

            BBB of Chicago & Northern Illinois

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