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BBB Business Review

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BBB Accredited Business since

Lou Bachrodt Auto Mall

Additional Locations

Phone: (815) 332-3000 Fax: (815) 332-9884 View Additional Phone Numbers 7070 Cherryvale North Blvd, Rockford, IL 61112 View Additional Email Addresses http://www.bachrodt.com View Additional Web Addresses



BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Lou Bachrodt Auto Mall is an auto dealer specializing in new cars from several manufacturers, as well as used vehicles from a variety of makes, both foreign and domestic. This company serves the Rockford metropolitan area, including Machesney Park, Loves Park, Pecatonica, Winnebago, Roscoe, Rockton, Belvidere, Byron, Durango, Seward, Marengo, Kingston, Kirkland, Stillman Valley, Cherry Valley, Esmond, Genoa, Chana, Mt Morris, Oregon, and Sycamore. This company sells new cars from Chevrolet, BMW, Buick, and Volkswagen. The company also sells used cars from a variety of manufacturers, including Chrysler, Dodge, Ford, GMC, Honda, Hyundai, Jeep, Kia, Lexus, Lincoln, Mazda, Mercedes-Benz, Mitsubishi, Nissan, Pontiac, RAM, Saturn, Scion, and Toyota.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Lou Bachrodt Auto Mall meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Lou Bachrodt Auto Mall include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 11 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

11 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 2
Guarantee/Warranty Issues 1
Problems with Product/Service 7
Total Closed Complaints 11

Customer Reviews Summary Read customer reviews

1 Customer Review on Lou Bachrodt Auto Mall
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: May 01, 1983 Business started: 12/07/1953 Business started locally: 12/07/1953 Business incorporated 12/04/1953 in IL
Type of Entity

Corporation

Business Management
Mr. Patrick Bachrodt, President Mr. Richard Goodson, Service Manager Ms. Ann McDaniel, Executive Assistant
Contact Information
Principal: Mr. Patrick Bachrodt, President
Business Category

Auto Dealers - New Cars Automobile Dealers - Imported Cars Auto Dealers - Used Cars Auto Parts & Supplies - New Auto Diagnostic Service Auto Repair & Service New Car Dealers (NAICS: 441110)

Alternate Business Names
Bachrodt BMW Lou Bachrodt Auto Mall Lou Bachrodt Chevrolet Co. Lou Bachrodt VW

Customer Review Rating plus BBB Rating Summary

Lou Bachrodt Auto Mall has received 3.68 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.