Poor customer service ask for a ride home or loan car manger no go to ********** renter car. So I rent a car to get home in Chicago trying to force me to take the car I was interest buying I told and show the manger having plate & city stricker
With my plates,sticker & car Insurance The manger got upset me because I refuse to take the car from the dealer shop didn't have Chicago plates,city sticker or license plates. The manger refuse to take me home or give me a loan car. Manger told me go ********** to rent a car.I was upset spending money to rent a car and buying a car from Loren dealer.Manger very rude & inconsiderate I was hurt manger treated very bad. So the answer about buying the was no I will not be treated and spend my money Loren dealer. I went by with my son to get the $500 I put down. Manger ****** very yelling you will get your &500 or the remote control I paid $500.00 for.
Dear Valued Customer:
We sincerely regret that you feel that Loren Hyundai provided poor customer service in this matter and that we were otherwise unfair in not refunding your down-payment.
In order to be fair, we believe it important to point out a few facts that are missing from your complaint that relate to the entire series of events and circumstances and which address the customer service and refund issue.
As you know, on three separate occasions, our sales staff picked you up at home and on two occasions, drove you back home as a courtesy.
The second time you were at our store, you agreed to purchase the vehicle in question and you signed a purchase contract and provided a $500 non-refundable down-payment. As you know and as it states on the purchase contract, the $500 down-payment was non-refundable because: (1) as we did not have the specific vehicle you wanted in-stock, we had to buy the vehicle from another Hyundai dealer and have one of our sales staff pick it up and bring back to our store; and (2) you requested that we install a remote starter on the vehicle once we had it.
Loren Hyundai obtained the vehicle you ordered, installed the remote starter feature you requested, and contacted you to schedule delivery of the vehicle. You then agreed to come in to finish the transaction and take delivery.
After our sales associate picked you up at home, you came in to take delivery. At no time did you have any objections to the vehicle we obtained; quite the contrary, you were very please. Moreover, you did not have any issue with the financing you were approved for.
For the first time, you informed us that you were unhappy with the rate/price that your insurance company had quoted, and therefore, wanted to wait to take delivery until you resolved this matter.
Although the procurement of insurance was not related to our obligations, we nonetheless offered to assist you in finding a lower rate/price - you refused.
After you informed us that you would not take delivery, you requested that we drive you home. Unfortunately, we did not have an available staff member. Instead, we offered to assist you in getting a one day rental car at a discounted rate, which you agreed to.
The last time you came in was with your son, and on this date, you informed us that you changed your mind, did not want to purchase the vehicle, and demanded a refund. When we attempted to assist you resolve the insurance issue, you did not want to discuss it and simply demanded the refund. When we reminded you of the non-refundable agreement as stated on the purchase contract, your son became upset and unfortunately, a shouting match ensued followed by your son poking his finger in the eye of our manager. At this point you and your son left the store.
As a final effort to resolve matters, I called your son and again offered our assistance. We never heard back from you or your son.
Based on the above facts, Loren Hyundai believes it provided outstanding customer service, took all steps to offer assistance or otherwise resolve any and all issues, and in no way were ever rude or otherwise disrespectful towards you. We therefore ask that this complaint should remove and closed from our file.
We hope this clarifies the situation and look forward to resolving this matter.
**** ******** ****
Glenview, IL XXXXX