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BBB Business Review

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BBB Accredited Business since

Liberty Auto City, Inc.

Phone: (847) 362-2683 Fax: (847) 362-3128 View Additional Phone Numbers 1000 E Park Ave, Libertyville, IL 60048 View Additional Email Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Liberty Auto City, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary Read complaint details

6 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 2
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 4
Total Closed Complaints 6

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Liberty Auto City, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 2

Additional Information

BBB file opened: March 01, 1970 Business started: 04/02/1965 Business started locally: 04/02/1965 Business incorporated 04/02/1965 in IL
Type of Entity


Business Management
Mr. Joe Massarelli, President Mr. Craig Andrea, General Manager Mr. Mark Gottlieb, F&I Manager Ms. Lori Gray, Office Manager Mr. TJ Gsell, Parts Manager Mr. Elmer Hansen, Import Sales Manager Mr. Steve Hemmer, Service Director Mr. Tony Hissey, HiMax Systems Mr. Ben Jacobs, Internet Manager Mr. Nate Kalisik, Used Car Manager Mr. Jeff Tybon, Body Shop Manager Ms. Betty Zwierzynski, Comptroller
Contact Information
Principal: Mr. Joe Massarelli, President
Business Category

Auto Dealers - New Cars Auto Dealers - Used Cars Auto Parts & Supplies - New Shock Absorbers Tire Dealers Alternators & Generators - Auto Repair Auto Body Repair & Painting Auto Accessories Auto Detailing Auto Diagnostic Service Auto Repair & Service Auto Repair - Shocks Auto Repair - Tune-Up Auto Warranty Service Brake Service Engines - Fuel Injection Service & Parts Engines - Gasoline Mufflers & Exhaust Systems Transmissions - Automobile Wheel Alignment, Frame & Axle Service - Auto Auto Services Auto Lube & Oil - Mobile Auto Dealers - Hybrid Vehicles Auto Service - Tires/Batteries/Accessories New Car Dealers (NAICS: 441110)

Alternate Business Names
Liberty Auto City
Business Management

On July 26, 2011, Joe Massarelli purchased the 50% stock interest of his former partner, and he is now the sole shareholder of Liberty and the President of the corporation.

Products & Services

Family owned and operated in Libertyville since 1965, we take pride in our A+ rating with the BBB. We treat our customers like they're family, with customer service being our first priority. Come in today and see how easy it is to do business at Liberty!

Customer Review Rating plus BBB Rating Summary

Liberty Auto City, Inc. has received 3.68 out of 5 stars based on 2 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.