BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Liberty Auto City, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Liberty Auto City, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 6 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||4|
|Total Closed Complaints||6|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Type of Entity
Business ManagementMr. Joe Massarelli, President Mr. Craig Andrea, General Manager Mr. Mark Gottlieb, F&I Manager Ms. Lori Gray, Office Manager Mr. TJ Gsell, Parts Manager Mr. Elmer Hansen, Import Sales Manager Mr. Steve Hemmer, Service Director Mr. Tony Hissey, HiMax Systems Mr. Ben Jacobs, Internet Manager Mr. Nate Kalisik, Used Car Manager Mr. Jeff Tybon, Body Shop Manager Ms. Betty Zwierzynski, Comptroller
Auto Dealers - New Cars Auto Dealers - Used Cars Auto Parts & Supplies - New Shock Absorbers Tire Dealers Alternators & Generators - Auto Repair Auto Body Repair & Painting Auto Accessories Auto Detailing Auto Diagnostic Service Auto Repair & Service Auto Repair - Shocks Auto Repair - Tune-Up Auto Warranty Service Brake Service Engines - Fuel Injection Service & Parts Engines - Gasoline Mufflers & Exhaust Systems Transmissions - Automobile Wheel Alignment, Frame & Axle Service - Auto Auto Services Auto Lube & Oil - Mobile Auto Dealers - Hybrid Vehicles Auto Service - Tires/Batteries/Accessories New Car Dealers (NAICS: 441110)
Alternate Business NamesLiberty Auto City
On July 26, 2011, Joe Massarelli purchased the 50% stock interest of his former partner, and he is now the sole shareholder of Liberty and the President of the corporation.
Products & Services
Family owned and operated in Libertyville since 1965, we take pride in our A+ rating with the BBB. We treat our customers like they're family, with customer service being our first priority. Come in today and see how easy it is to do business at Liberty!
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview