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BBB Business Review

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BBB Accredited Business since

Lexus of Naperville

Additional Locations

Phone: (630) 717-1578 Fax: (630) 717-5425 View Additional Phone Numbers 2480 Aurora Ave, Naperville, IL 60540 View Additional Email Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Lexus of Naperville is a car dealership which sells new automobiles primarily from Lexus as well as used vehicles from a variety of other manufacturers. This company serves the western suburbs of Chicago, including Warrenville, Woodridge, Bolingbrook, Romeoville, Plainfield, Aurora, Montgomery, Oswego, Lemont, Lisle, Downers Grove, Westmont, Hinsdale, Burr Ridge, Winfield, Wheaton, Lombard, Villa Park, West Chicago, North Aurora, Batavia, Lockport, Carol Stream, Glendale Heights, Lombard, and Oak Brook. This company sells primarily new cars from Lexus, but also sells used vehicles. Manufacturers available include Cadillac, Honda, Mazda, Volkswagen, Acura, Chevrolet, Hyundai, Mercedes-Benz, Audi, Ford, Infiniti, Nissan, BMW, GMC, Lincoln, and Toyota. Cars range in model year from 2003 to the most recent model year, and mileage varies from under 10,000 to over 90,000. Cars vary in price from under $5,000 to over $50,000.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Lexus of Naperville meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Lexus of Naperville include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 4 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

4 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 3
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 4

Customer Reviews Summary Read customer reviews

3 Customer Reviews on Lexus of Naperville
Customer Experience Total Customer Reviews
Positive Experience 3
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 3

Additional Information

BBB file opened: April 09, 1997 Business started: 01/01/1989 Business started locally: 01/01/1989 Business incorporated 09/28/1989 in IL
Type of Entity


Business Management
Mr. Bill Kuniej, GSM Mr. Daniel Wolf, President Mr. Randy Wolf, V.P. - GM Mr. Dan Wolf, Jr., V. P. GM
Contact Information
Principal: Mr. Bill Kuniej, GSM
Number of Employees


Business Category

Auto Dealers - New Cars Auto Dealers - Used Cars Auto Parts & Supplies - New Auto Repair & Service New Car Dealers (NAICS: 441110)

Alternate Business Names
Chevrolet of Naperville Toyota of Naperville

Customer Review Rating plus BBB Rating Summary

Lexus of Naperville has received 5 out of 5 stars based on 3 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.