On December 31, 2014 we purchased a new vehicle from Laurel BMW in Westmont, Illinois. Part of the negotiating process was to trade in a vehicle (also purchased at Laurel in 2006) that had an after-market sound system installed by us (tuner, and (2) amps) that was to be removed by the buyer (Laurel) and returned to us. In exchange, we agreed to return the original tuner that came with the car when we purchased it in 2006. This was a verbal agreement, witnessed and agreed upon by the salesman, his sales manager, myself and my wife. All parties were in agreement that the after-market system was to be returned in exchange for the original tuner as part of the negotiation in the purchase of a new vehicle. All papers were signed, vehicles exchanged with the equipment still in the trade-in vehicle, with the agreement that the original tuner would be returned the following week and the other sound system be returned at the same time.
I returned on 1-3-15 and returned the BMW tuner, amps, etc in exchange for the aftermarket tuner and (2) amps that were currently installed in the car that was traded in. The salesman informed me that they had an audio guy scheduled the following week to remove this tuner and amps. He stated they will need additional time to remove these components.
On 1-8, I talked with our salesman to schedule window tinting for the new car. He scheduled the tinting for 1-16 and stated that the aftermarket tuner and amps will be handed over to me when I go back to pick up the car after the tinting is complete. He also told me that he is off that day and to talk with the service associate when I return and he will hand everything to me.
I returned to pick the car up on 1-17 and was informed by the service associate that they that they still have not removed the sound system and for me to contact my salesman.
On 1-19, I contacted my salesman and he informed me that they could not take the sound system out of the trade-in vehicle because it was too costly.
Further negotiations ensued, and the salesman ask me if I would rather install a Lo-Jack in my new car. I did not want this because it is subscription based, and countered with them installing a BMW alarm in the car or paying me $1000.00 for the tuner and (2) amps.
The salesman then told me that they sold my trade in car already and that my sound system was sold with the car.
After he told me this, I demanded $1,000.00 for the sound system. He stated he would have to talk to his sales manager.
The sales manager called me shortly after.
After a conversation regarding what was said at the time of the new car purchase and agreed upon regarding the sound system, the sales manager proceeded to tell me how bad the installation of the aftermarket tuner and amps were and that it would cost them too much money to remove it. I have receipts showing that this system was professionally installed in 2007.
The manager then proceeded to offer me $300.00 for the sound system. After a few choice words and frustration dealing with a low level sales manager, I told him to send me a check.
I have not seen a check from Laurel.
The way I see it is not only did they sell the car with my equipment in it, they have defaulted on the $300.00 that they stated that they will send me.
I now, will not accept anything less than $1,000.00 for the tuner and amps from Laurel. As well as an apology. Regardless of, what he calls a "bad installation", the agreement was that I would get this equipment back.
After dealing with Laurel and purchasing (5) new BMW cars, it is highly un-likely that I will ever purchase another vehicle from them again. All because of a greed and bad sales tactics.
My wife spoke with the salesman on 1/24/15 and was told the same as described above and also, that he wasn't sure if we would be receiving the $300 or not.
Beware when making deals with these guys.
$1,000.00 and official apology from an officer of LAUREL BMW
Contact Name and Title: ******* ******
Contact Phone: XXXXXXXXXX
Contact Email: *******@autonation.com
We had agreed to remove the head unit of the customers system as part of the deal as the customer had told us it should be easy.
When the installer we use came to pull it out he had told one of the mnagers that every bit of BMW wiring and all the modules were missing. This means that the bluetooth module was missing as well as the BMW amps to make the system work.
It would have cost thousadnds to make the system work and this is not what we agreed to.
The customer was offerred a few options that we could do for the cost that was set aside for the removal of this old unit.
He did not like this and demanded a $1000 which is not what we agreed to nor is that older system worth that.
We offerred $300 which was the agreed upon dollar amount for the cost of the removal, he refused.
We are happy to send the $300 but the customer told us he would return the check.
This is really the only fair compromise.
Awaiting a response from the customer.
(The consumer indicated he/she DID NOT accept the response from the business.)
Your response is un-acceptable. What we agreed on 12-31-14 was that you would return the system to me. Instead, you lead me on for 3 weeks. In that period of 3 weeks you sold the car with the after market system in it, and tell tell me after you sell it that you are only going to pay me $300.00
Now you are trying to justify your actions and your default on our agreement. There is nothing you can say that makes you look any different. Anyone reading this can see whats going on here.
You have also lost a customer. How do you justify that?
Final Business Response
I have spoken to **** last week by phone and am looking into an alarm for his car as a way to rectify the situation.
We have been in contact by email on Friday and should come to some resolution this week.