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BBB Business Review

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BBB Accredited Business since

Joe Cotton Ford, Inc.

Phone: (630) 682-9200 View Additional Phone Numbers 175 W North Ave, Carol Stream, IL 60188 http://www.joecottonford.com



BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Joe Cotton Ford is a car dealership selling new vehicles from Ford as well as used automobiles from a variety of manufacturers, both foreign and domestic. This company serves the western suburbs of Chicago, including Wayne, Glendale Heights, Wheaton, West Chicago, Glen Ellyn, Lombard, Roselle, Medinah, Hanover, Bartlett, St Charles, Geneva, Villa Park, Winfield, Itasca, Wood Dale, Schaumburg, Warrenville, North Aurora, Oakbrook Terrace, Oak Brook, Addison, Wood Dale, and Elmhurst. The company sells new Ford cars from the two most recent model years as well as used cars and trucks from a number of manufacturers, including Buick, Chevrolet, Honda, Hyundai, Lincoln, Mazda, Mitsubishi, Nissan, Saturn, Scion, Toyota, and Volkswagen. Vehicles range in price from under $5,000 to over $40,000 and vary in mileage from under 10,000 miles to over 100,000 miles. Both manual and automatic transmission are available.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Joe Cotton Ford, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Joe Cotton Ford, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

3 Customer Reviews on Joe Cotton Ford, Inc.
Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 3

Additional Information

BBB file opened: January 01, 1977 Business started: 10/01/1971 Business started locally: 10/01/1971 Business incorporated 05/20/1974 in DE
Type of Entity

Corporation

Business Management
Mr. Tracy Conn, VP Mr. Paul Cotton, General Manager
Contact Information
Principal: Mr. Tracy Conn, VP
Principal: Mr. Paul Cotton, General Manager
Business Category

Auto Dealers - New Cars Auto Dealers - Used Cars Auto Parts & Supplies - New New Car Dealers (NAICS: 441110)


Customer Review Rating plus BBB Rating Summary

Joe Cotton Ford, Inc. has received 4.56 out of 5 stars based on 3 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.