BBB Business Review

BBB Accredited Business since 08/01/2013

Howard Auto Group

Phone: (630) 832-9500Fax: (630) 832-0629364 W Grand Ave, ElmhurstIL 60126-1137 Send email to Howard Auto Group



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Description

Howard Buick GMC is a new and used car dealership which sells Buick and GMC cars. Located in Elmhurst, IL, this company serves the western suburbs of Chicago, including Addison, Villa Park, Lombard, Melrose Park, Bensenville, Franklin Park, Glen Ellyn, and Bloomingdale. Family owned and operated for more than 50 years, the dealership is currently owned by the founder's son.

This car dealership sells new and used vehicles from Buick and GMC, as well as used cars from a variety of make. Used cars range in price from $5,000 to $45,000 and include cars, trucks, SUVs, wagons, and vans. Model years from 1992 to the most recent year are represented, and mileages range from 10,000 to 90,000 miles. Both automatic and manual transmissions are available. New cars include cars and SUVs, and both gasoline and gasoline/electric hybrid vehicles can be purchased.

For both new and used cars, customers can sort by miles per gallon. Howard Buick GMC accepts trade-ins for used cars and has a calculator on the website which allows customers to receive a quote on their trade-in before bringing in the vehicle. Financing information is available, and customers can pre-apply for a loan before purchasing a car. The dealership has a service center for Buicks and GMCs: services available include car detailing, tire rotation and brake inspection, and various service packages which includes different levels of inspection and replacement of parts.

Visit the website for Howard Buick GMC to read more about the company's history, apply for a loan, value a car trade-in, and browse their inventory of new and used automobiles.

BBB Accreditation

A BBB Accredited Business since 08/01/2013

BBB has determined that Howard Auto Group meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised Howard Auto Group's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 4 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints Summary

4 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues1
Problems with Product / Service3
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 4

Customer Reviews Summary Read customer reviews

2 Customer Reviews Customer Reviews on Howard Auto Group

Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 2 Customer Reviews

Complaint Breakdown by Resolution

Complaint Resolution Log (4)
06/17/2014Problems with Product / Service
07/08/2013Advertising / Sales Issues
03/04/2013Problems with Product / Service
01/23/2013Problems with Product / Service

Industry Comparison| Chart

Auto Dealers - New Cars, Auto Services, Wheel Alignment, Frame & Axle Service - Auto, Automobile Pre-Paid Maintenance Plans, Auto Repair - Tune-Up, Auto Repair & Service, Auto Diagnostic Service, Auto Detailing, Auto Dealers - Used Cars

Additional Information

top
BBB file opened: 01/01/1975Business started: 01/01/1963
Type of Entity

Corporation

Incorporated: September 1964, IL

Contact Information
Principal: Mr. Steven Zazove (President)Customer Contact: Mr. Morry Glicksman (General Manager)Mr. Howard Zazove (Chairman)
Business Category

Auto Dealers - New Cars, Auto Services, Wheel Alignment, Frame & Axle Service - Auto, Automobile Pre-Paid Maintenance Plans, Auto Repair - Tune-Up, Auto Repair & Service, Auto Diagnostic Service, Auto Detailing, Auto Dealers - Used Cars

Industry Tips
Contracts
Lemon Law Facts

Customer Review Rating plus BBB Rating Summary

Howard Auto Group has received 4.70 out of 5 stars based on 2 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Map & Directions

Map & Directions

Address for Howard Auto Group

364 W Grand Ave

Elmhurst, IL 60126-1137

To | From

LocationsX

1 Locations

  • 364 W Grand Ave 

    Elmhurst, IL 60126-1137

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Chicago and Northern Illinois. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Howard Auto Group is in this range.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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Industry Tips for Auto Dealers - New Cars

Contracts
Lemon Law Facts
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What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

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What government actions does BBB report on?

BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.