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BBB Accredited Business since

Howard Auto Group

Phone: (630) 832-9500 Fax: (630) 832-0629 View Additional Phone Numbers 364 W Grand Ave, Elmhurst, IL 60126

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Howard Buick GMC is a new and used car dealership which sells Buick and GMC cars. Located in Elmhurst, IL, this company serves the western suburbs of Chicago, including Addison, Villa Park, Lombard, Melrose Park, Bensenville, Franklin Park, Glen Ellyn, and Bloomingdale. Family owned and operated for more than 50 years, the dealership is currently owned by the founder's son.

This car dealership sells new and used vehicles from Buick and GMC, as well as used cars from a variety of make. Used cars range in price from $5,000 to $45,000 and include cars, trucks, SUVs, wagons, and vans. Model years from 1992 to the most recent year are represented, and mileages range from 10,000 to 90,000 miles. Both automatic and manual transmissions are available. New cars include cars and SUVs, and both gasoline and gasoline/electric hybrid vehicles can be purchased.

For both new and used cars, customers can sort by miles per gallon. Howard Buick GMC accepts trade-ins for used cars and has a calculator on the website which allows customers to receive a quote on their trade-in before bringing in the vehicle. Financing information is available, and customers can pre-apply for a loan before purchasing a car. The dealership has a service center for Buicks and GMCs: services available include car detailing, tire rotation and brake inspection, and various service packages which includes different levels of inspection and replacement of parts.

Visit the website for Howard Buick GMC to read more about the company's history, apply for a loan, value a car trade-in, and browse their inventory of new and used automobiles.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Howard Auto Group meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

3 Customer Reviews on Howard Auto Group
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 3

Additional Information

BBB file opened: January 01, 1975 Business started: 01/01/1963 in IL Business started locally: 01/01/1963 Business incorporated 09/17/1964 in IL
Type of Entity


Business Management
Mr. Steven Zazove, President Mr. Morry Glicksman, General Manager Mr. Howard Zazove, Chairman
Contact Information
Customer Contact: Mr. Morry Glicksman, General Manager
Principal: Mr. Steven Zazove, President
Business Category

Auto Dealers - New Cars Auto Dealers - Used Cars Auto Detailing Auto Diagnostic Service Auto Repair & Service Auto Repair - Tune-Up Automobile Pre-Paid Maintenance Plans Wheel Alignment, Frame & Axle Service - Auto Auto Services New Car Dealers (NAICS: 441110)

Alternate Business Names
Howard Auto Group, Inc Howard Pontiac, Inc.

Customer Review Rating plus BBB Rating Summary

Howard Auto Group has received 4.12 out of 5 stars based on 3 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.