If yes, click here to login.
BBB Accredited Business since
Phone: (630) 629-3300 Fax: (630) 629-9730 303 W Roosevelt Rd, Lombard, IL 60148
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Request a Quote
View Business Review Inquiries
A BBB Accredited Business since
BBB has determined that Heritage Cadillac, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Heritage Cadillac, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 3 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Type of Entity
Business ManagementMr. William J. Hartigan, President Mr. Larry Acker, Operations Manager
Auto Dealers - New Cars Auto Dealers - Used Cars New Car Dealers (NAICS: 441110)
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
303 W Roosevelt Rd
Lombard, IL 60148 Directions
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: I purchased a used 2007 BMW 328i from Heritage. The car was presented as in great/excellent condition and the carfax was clean as well. After washing the car at home after purchase, I noticed that it had a decent degree of body work done, and the work was performed poorly. I feel this should have been disclosed or the price should have reflected the damage, but it was not.
Desired Settlement: I would submit two options. 1. Corrected pricing to accomodate for the fact that I now have to disclose this damage to anyone I sell the car to. 2. Repair the body work to an acceptable level. The current body work is very poor.
Business Response: Initial Business Response /* (1000, 5, 2015/07/16) */ Upon learning of the customer's complaint, I contact the customer and spoke with him regarding the condition of the paint on his 2007 BMW 328i. After discussing the issue with the customer, we agreed that he will bring his vehicle to the dealership so that we can inspect the paint. Once we have had a chance to look at the vehicle, we will work with the customer to determine the next steps. Sincerely, ***** ********* General Sales Manager
|5/12/2015||Problems with Product/Service|
Read Complaint Details
Complaint: I have a 2013 ATS black Cadillac. I leased new,I have complained,I even called a sales representative the first time it happened.The electric system shuts off. After a few minutes it comes back on. Really, I'm driving 45mph and the system shows nothing,you can't even use the turn signals. I'm afraid for my life.
Desired Settlement: I just need my car repaired..it's a lease,I can't do anything else
Business Response: Initial Business Response /* (1000, 5, 2015/03/27) */ Contact Name and Title: ******** ******* Contact Phone: XXX-XXX-XXXX Contact Email: ********@heritagecadillac.com In the past 13 months this customer has made five service visits to our service department, and each one was for a routine oil change, tire rotation and/or a recall. Her most recent visit was this past January, at which time we performed an oil change, tire rotation and recall. There was no mention of the "electrical system shutting off", and her being "afraid for her life," as she puts it. We take each of our customer's concerns seriously, and if she is experiencing a problem with the vehicle, she needs only to state the issue she is having to a service advisor, and a thorough diagnosis to address that concern will be performed. Our customers' satisfaction with the vehicle they lease or purchase from us is our top priority. Initial Consumer Rebuttal /* (3000, 7, 2015/03/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) The response isn't true.When I first experienced my problem,I called and spoke with a salesman.The salesman tried to instruct me what to do.I recently learned the salesman has retired. I also mentioned,and explained to the service department when I brought my car in.I was told the car probably was resetting itself,but since it has been awhile from the first incident,I forget about. Final Business Response /* (4000, 9, 2015/04/06) */ I am basing my comments on the actual service history on this vehicle, which gets recorded each time the customer brings the vehicle in, and either lodges a specific complaint, or requests maintenance, such as an oil change. Speaking with a salesman about a service issue is not the same as lodging a specific complaint with a service consultant, and asking to have the vehicle inspected. Please have the customer call our Service Department and make an appointment to have her vehicle inspected for the specific concern she is having. We **** be more than happy to do so.
Customer Reviews Summary