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          Hawk Ford of Oak Lawn has 1 locations, listed below.

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            Business ProfileforHawk Ford of Oak Lawn

            New Car Dealers

            Current Alerts For This Business

            Out of Business:
            According to information in BBB files, this business is no longer in business.

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 2 Customer Reviews

            Customer Complaints

            12 complaints closed in last 3 years

            2 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            Hawk Ford of Oak Lawn is a new and used automotive dealership. This dealership is affiliated with Ford and sells new Ford vehicles as well as used vehicles. Started in 1961, this dealership is located in Oak Lawn, IL, and is a part of the Hawk Auto auto group.

            Products & Services

            New Motor Vehicles, Used Motor Vehicles, Auto Service and Maintenance

            Business Details

            BBB File Opened:
            8/21/2006
            Business Started:
            1/1/1961
            Business Started Locally:
            1/1/1961
            Business Incorporated:
            6/6/2006
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • Hawk Ford
            • Incipe, LLC
            Hours of Operation

            Primary

            M:
            9:00 AM - 9:00 PM
            T:
            9:00 AM - 9:00 PM
            W:
            9:00 AM - 9:00 PM
            Th:
            9:00 AM - 9:00 PM
            F:
            9:00 AM - 9:00 PM
            Sa:
            9:00 AM - 7:00 PM
            Su:
            Closed
            Business Management
            • Mr. Mark Gorokhovsky, General Manager
            Additional Contact Information

            Fax Numbers

            • (708) 599-0152
              Other Fax

            Phone Numbers

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            12 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            07/26/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Unanswered
            In august of 2022 I went to them to get my thermostat changed due to my car overheating I paid close to $900 for the repair here it is July 2023 and my car is still overheating as well as multiple bolts missing from my cooling fan as well as one inside my car under the glove compartment Ive tried reaching out to only finding out they sold the company to ************* who has no history of my vehicle being repaired there

            Customer Reviews

            2 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Valerie A

            01/25/2023

            When I went to buy a vehicle, they treated me like family! They made my experience a breeze! BUT, once I drove off the lot with my new truck, everything went down hill! They will bounce my call non stop, my call gets dropped and I have to go through the phone process all over again, the people who answer my call all have attitudes and dont care to listen, hang up, or just send my call off to someone else! When I SCHEDULED an appt. for an oil change, I never get attended according to my SCHEDULED appt. I waited OVER TWO HOURS after my scheduled appointment to get an oil change and they kept giving me excuses. After I complained to a mechanic who is a ginger(one of the rudest people Ive ever had to deal with multiple times), he did nothing to help me, didnt care, and I had to end up leaving. Recently, I took my truck in because of transmission issue. I go to my scheduled appt. Again, ********************* is the one who attends me. He let me know it would take at-least a week to have my truck diagnosed. I left my truck there for a week and I called to get an update. Took me 9 calls to get a hold of someone who could help me! Between 9 calls, everyone bounced my call and gave me attitude or hung up. When I spoke to the mechanic, he didnt care to give me an update or any info(IM WITH OUT A VEHICLE). Long story short, I arrived to the dealership to pick up my truck and talk to a manager because in order for me to get my keys, mechanic told me to go to cashier, **** at cashier told me to go back to mechanic, mechanic told me to go back to cashier, ******* told me to go to lady at front desk, and lady at front desk told me to go back to either mechanic or cashier. I finally demanded a manager. I explained to manager my disappointment of the dealership and he listened and only thing he could say was The best I can do is offer you and apology. Since I saw he clearly did not care or ever will because he doesnt even return phone calls and *** complained to him before.

            Local BBB

            BBB of Chicago & Northern Illinois

            BBB Reports On

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