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BBB Accredited Business since

Grossinger Toyota Scion North

Phone: (847) 675-7100 Fax: (847) 675-0655 7225 N Cicero Ave, Lincolnwood, IL 60712

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Grossinger Toyota Scion North is an auto dealer specializing in new cars from Toyota and Scion, and also sells used cars from a variety of manufacturers. This company serves the northern suburbs of Chicago, including Skokie, Niles, Des Plaines, Evanston, Glencoe, Glenview, Park Ridge, Arlington Heights, Buffalo Grove, Highland Park, Highwood, Riverwoods, Golf, Wilmette, Winnetka, Morton Grove, Northfield, Northbrook, Kenilworth, Mt Prospect, Prospect Heights, Deerfield, Wheeling, and Buffalo Grove. This company sells Toyota and Scion cars from the two most recent model years, as well as used vehicles from a variety of makes and models. Manufacturers available include Hyundai, Kia, GMC, Chevrolet, Buick, Honda, Cadillac, Nissan, Ford, BMW, Lexus, Mercedes-Benz, Chrysler, Dodge, Volkswagen, Audi, Pontiac, Infiniti, Jeep, Mazda, Volvo, Acura, MINI, Lincoln, Mercury, Saturn, and Subaru. Years available include 1998 to the most recent model year, and cars range in price from under $10,000 to over $60,000. Mileage varies from under 20,000 to over 180,000, and manual and automatic transmission are available. Fuel types include diesel, gas, flex fuel, and hybrid fuel.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Grossinger Toyota Scion North meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Grossinger Toyota Scion North include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 29 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

29 complaints closed with BBB in last 3 years | 8 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 4
Billing/Collection Issues 0
Delivery Issues 5
Guarantee/Warranty Issues 1
Problems with Product/Service 19
Total Closed Complaints 29

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Grossinger Toyota Scion North
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 01, 1992 Business started: 01/01/1992 Business started locally: 01/01/1992 Business incorporated 07/15/1991 in IL
Type of Entity


Business Management
Ms. Caroline Grossinger, President Mr. Rick Lanham, Operations Manager
Contact Information
Principal: Ms. Caroline Grossinger, President
Number of Employees


Business Category

Auto Dealers - New Cars Auto Dealers - Used Cars Auto Parts & Supplies - New Auto Repairing - Foreign Auto Repair - Tune-Up Auto Services Auto Dealers - Hybrid Vehicles New Car Dealers (NAICS: 441110)

Alternate Business Names
Grossinger Scion North - Lincolnwood Grossinger Toyota North - Lincolnwood Grossinger's North Autocorp, Inc.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.