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Find a Location

Glendale Nissan, Inc. has 1 locations, listed below.

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    Business ProfileforGlendale Nissan, Inc.

    New Car Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    5 complaints closed in last 3 years

    3 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 2/1/2004

    Years in Business: 48

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    Location of This Business
    484 E North Ave, Glendale Heights, IL 60139-3412
    BBB File Opened:
    1/1/1977
    Years in Business:
    48
    Business Started:
    1/1/1976
    Business Started Locally:
    1/1/1976
    Business Incorporated:
    5/14/1990
    Accredited Since:
    2/1/2004
    Type of Entity:
    Corporation
    Business Management
    • Mr. William A. Slevin, President
    • Ms. Jan Adkins, Office Manager
    • Mr. Matt Douvikas, General Manager
    • Tas Valas, Complaint Contact
    Contact Information

    Principal

    • Mr. Matt Douvikas, General Manager

    Customer Contact

    • Tas Valas, Complaint Contact
    Additional Contact Information

    Fax Numbers

    • (630) 469-6154
      Primary Fax

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    5 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    10/11/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    Ive been taking my 2018 pathfinder to this dealer for the past year and a half never had an issue until recently they changed my lower control arms and ball joints I let them know a few days later that the truck kept veering to the right so then I took it in on Saturday September 16 and they did an alignment which I paid for and he said it was good to go. I drove it home, which is about 15 miles. I got home. Call them spoke to *** my service advisor and let her know what was going on right away She was defensive, saying that the truck was fine and 100% safe and there was no way that it was driving bad after the alignment and only driving 15 miles home,I told them something wasnt right and that my new tires were getting uneven wear, she then proceeded to tell me that I could take the truck back, but I need to pay 170$ and also have to pay for a loaner therefore I needed to wait two weeks to come up with the money since Im a real tight budget with limited income . Anyway, she then proceeded to put **** the technician who worked on the truck On the phone which he also had an attitude and said that theres no way the truck was not driving well I proceeded to tell him that I still kept veering, and he was noticeably irritated. So I took the truck back after I was able to gather up the money which was September 30 and as when the tech **** and I were walking up to the truck for the test drive, he noticed the left driver side tire facing inward And right away he said that wasnt right and they shouldnt be like that and that theres no way he let it go like that two weeks prior,right away he was trying to avoid getting held accountable for anything even though I had spoken to him two weeks ago and letting them both know about my problems with the truck so they kept my Pathfinder from Saturday until Wednesday, October 4 and supposedly fixed it now but the issue now is that my two new tires I had in front are completely wasted I called Nissan *** and they were no help too
    Read More

    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Rosemary G

    1 star

    01/30/2023

    I went into Glendale Nissan in Sept. 2022 to lease a car and the ad showed 36 months $239 or $269 a month with $3450 down. Which I had once trading in 2019 Altima. When I stopped by *** in the sale department comes up with $488. a month to lease. I told him that is not what the ad said. They took down the ad then. When I mentioned false advertising. *********** to re check his figures. He said okay, but still stood by his $488. for a lease. Then he comes out with 2022 Sentra with no extras. I wanted to get rid of 2019 Altima and lease to get lower payments, since a Senior. I had only **** miles and **** were on it when I purchase it there at Glendale. The car was in mint conditions.had a few extra's in it. But I was trading down from Altima to Sentra. But he would keep my payments the same as I was paying.Now I can't even get my safeguard refund from them after a few calls already.Never have I felt being taken advantage of by *** (Sales Mgr.) he claims , never got a card. But now I can't what is due me refund wise. Won't even call back from the finance office.

    Local BBB

    BBB of Chicago & Northern Illinois

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