BBB Business Review

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BBB Accredited Business since 11/01/2003

Gary Lang Auto Group

Phone: (815) 385-2100Fax: (815) 385-0849View Additional Phone Numbers1107 S State Route 31, MchenryIL 60050-8200 Send email to Gary Lang Auto Group

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BBB Accreditation

A BBB Accredited Business since 11/01/2003

BBB has determined that Gary Lang Auto Group meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised Gary Lang Auto Group's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 12 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

12 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues3
Problems with Product / Service9
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 12

Customer Reviews Summary Read customer reviews

1 Customer Review Customer Reviews on Gary Lang Auto Group

Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1 Customer Review

Additional Information

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BBB file opened: 04/01/1984Business started: 05/15/1983New Owner Date: 05/15/1983
Type of Entity

Corporation

Incorporated: May 1983, IL

Contact Information
Principal: Mr. Gary Lang (President)Customer Contact: Ms. Dixie Gilmore (Secretary)
Business Category

Auto Dealers - New Cars, Transmissions - Automobile, Mufflers & Exhaust Systems, Engines - Gasoline, Engines - Fuel Injection Service & Parts, Brake Service, Auto Repair & Service, Auto Diagnostic Service, Shock Absorbers, Auto Parts & Supplies - New, Auto Dealers - Used Cars

Alternate Business Names
Lang Auto Group - Gary, Gary Lang Chevrolet, Inc., Gary Lang Imports, Inc., Gary Lang Cadillac Buick, Inc.
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Customer Review Rating plus BBB Rating Summary

Gary Lang Auto Group has received 4.40 out of 5 stars based on 1 Customer Review and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.