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BBB Accreditation Gary Lang Auto Group has been a BBB Accredited business since November 2003. This means it supports BBB's services to the public and meets our BBB Accreditation standards. |
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BBB Rating for Gary Lang Auto GroupBased on BBB files, Gary Lang Auto Group has a BBB Rating of A+ on a scale from A+ to F. |
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Business Contact and Profile for Gary Lang Auto Group |
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| Name: | Gary Lang Auto Group |
| Phone: | (815) 385-2100 |
| Fax: | (815) 385-0849 |
| Address: | 1107 S State Route 31 |
| Mchenry, IL 60050-8200 | |
| Yahoo Map | |
| Website: | www.garylangauto.com |
| Original Business Start Date: | June 1983 |
| Principal: | Mr. Gary Lang, President |
| Customer Contact: | Ms. Dixie Gilmore, Secretary - (815) 385-2100 |
| Type of Business: | Auto Dealers-New Cars, Auto Dealers-Used Cars |
| BBB Accreditation: | Gary Lang Auto Group is a BBB Accredited business. |
| Additional DBA Names: |
Lang Auto Group - Gary Gary Lang Chevrolet, Inc. Gary Lang Pontiac, Cadillac, Subaru, Inc. Gary Lang Imports, Inc. |
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Additional Locations and Phone Numbers
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Customer Complaint History for Gary Lang Auto GroupWhen considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. BBB processed a total of 8 complaints about Gary Lang Auto Group in the last 36 months, our standard reporting period. Of the total of 8 complaints closed in 36 months, 3 were closed in the last year.
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BBB Program Participation This company has agreed to use special procedures including arbitration, if necessary, to resolve disputes through their participation in the following programs: BBB Identification, BBBOnLine. |
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Government Actions BBB has no information regarding government actions at this time. |
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Advertising Review BBB has no information regarding advertising review at this time. |
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Industry Tips Contracts As with any business transaction, be sure to read all agreements, guarantees, and instructions before signing. Do not be pressured into signing an agreement before you are ready and you understand all terms and conditions. Make sure all oral promises are put in writing. Be wary of vaguely worded provisions, exclusions or limitations which could pose a problem later. Never sign a contract with sections left blank. Lemon Law Facts The Lemon Law applies to motor vehicles which are either purchased or leased and used by persons for their personal or family use. It applies only to vehicles which have been repaired four or more times for the same problem or which have been out-of-service for 30 or more days, and there is a limit for filing which is about 12 months under most warranties, so if a car is older than that, it would not fall under the Illinois Lemon Law. Specific questions or interpretations of any of the above should be referred directly to BBB AutoLine Department at 1-800-955-5100. Buying a New Car If you would like to listen to a tip on "Buying a New Car" 24 hours a day please call BBB's Tel-Tips line at 312-832-0500 and press 8 + # (the pound key) + 1 and key in tip number 103. BBB has many other Tel-Tips on a wide array of topics please call 24 hours a day to hear the menu of topics. As Is Used Cars If you would like to listen to a tip on "As Is Used Cars" 24 hours a day please call BBB's Tel-Tips line at 312-832-0500 and press 8 + # (the pound key) + 1 and key in tip number 100. BBB has many other Tel-Tips on a wide array of topics please call 24 hours a day to hear the menu of topics. |
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BBB Copyright and Reporting Policy As a matter of policy, BBB does not endorse any product, service or business. If you choose to do business with Gary Lang Auto Group, please let them know that you contacted BBB for a BBB Reliability Report. ID: 5843 |
| BBB Definition: report - A summary of activity reflected in a company's BBB file. Includes basic business background, BBB Accreditation information, and BBB complaint activity over the previous three years. Also reports may include any known government actions, advertising issues or other information that results from activity conducted by BBB. |
| BBB Definition: Report - A summary of activity reflected in a company's BBB file. Includes basic business background, BBB Accreditation information, and BBB complaint activity over the previous three years. Also reports may include any known government actions, advertising issues or other information that results from activity conducted by BBB. |
| BBB Definition: Report - A summary of activity reflected in a company's BBB file. Includes basic business background, BBB Accreditation information, and BBB complaint activity over the previous three years. Also reports may include any known government actions, advertising issues or other information that results from activity conducted by BBB. |
| BBB Definition: report - A summary of activity reflected in a company's BBB file. Includes basic business background, BBB Accreditation information, and BBB complaint activity over the previous three years. Also reports may include any known government actions, advertising issues or other information that results from activity conducted by BBB. |
| BBB Definition: report - A summary of activity reflected in a company's BBB file. Includes basic business background, BBB Accreditation information, and BBB complaint activity over the previous three years. Also reports may include any known government actions, advertising issues or other information that results from activity conducted by BBB. |
| BBB Definition: BBB Accreditation standards - This means BBB has determined that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public. BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. |
| BBB Definition: scale - BBB Rating Scale A+ A A- B+ B B- C+ C C- D+ D D- F |
| BBB Definition: scale - BBB Rating Scale A+ A A- B+ B B- C+ C C- D+ D D- F |
| BBB Definition: resolved - The company resolved the complaint issues. |
| BBB Definition: arbitration - http://www.dr.bbb.org/ComSenseAlt/bindArb.asp |
| BBB Definition: Contract Issues - Claim of alleged failure to honor contract or agreement, work performed without authorization, or invalid contract. |
| BBB Definition: Administratively Closed - BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution |
| BBB Definition: Sales Practice Issues - Claims of alleged sales presentations made in person or by telephone that contain misrepresentations of the product or service, high pressure sales practices, failure to disclose key conditions of the offer, and verbal representations not consistent with written contractual terms or agreements. |
| BBB Definition: Resolved - The company resolved the complaint issues. |
| BBB Definition: Repair Issues - Claims of alleged incorrect diagnosis of a problem, delay in completion of repair, or inferior workmanship. |
| BBB Definition: Resolved - The company resolved the complaint issues. |
| BBB Definition: Service Issues - Claims of alleged delay in completing service, failure to provide promised service, inferior quality of provided service, or damaged merchandise as a result of delivery service. |
| BBB Definition: Administratively Closed - BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution |
| BBB Definition: Customer Service Issues - Claims alleging unsatisfactory customer service, including personnel's failure to provide assistance in a timely manner, failure to address or respond to customer dissatisfaction, unavailability for customer support, and/or inappropriate behavior or attitude exhibited by company staff. |
| BBB Definition: Resolved - The company resolved the complaint issues. |
| BBB Definition: Product Issues - Claim alleging a product does not meet the expectations of the complainant, including defective merchandise. |
| BBB Definition: Resolved - The company resolved the complaint issues. |
| BBB Definition: BBB Identification - A BBB program that allows BBB Accredited businesses to identify themselves as BBB Accredited businesses in off-line media when BBB Accredited business signs a formal commitment to resolve disputes, if necessary, through arbitration. |
| BBB Definition: arbitration - http://www.dr.bbb.org/ComSenseAlt/bindArb.asp |
| BBB Definition: BBBOnLine - A national BBB dispute resolution program offered to companies who transact business via the Internet and allows the company to display BBBOnLine Reliability Seal. Refer to https://www.bbbonline.org/reliability/Rel_EN.asp for a fuller description of the program and eligibility requirements. |
| BBB Definition: BBB Identification - A BBB program that allows BBB Accredited businesses to identify themselves as BBB Accredited businesses in off-line media when BBB Accredited business signs a formal commitment to resolve disputes, if necessary, through arbitration. |
| BBB Definition: arbitration - http://www.dr.bbb.org/ComSenseAlt/bindArb.asp |
| BBB Definition: BBBOnLine - A national BBB dispute resolution program offered to companies who transact business via the Internet and allows the company to display BBBOnLine Reliability Seal. Refer to https://www.bbbonline.org/reliability/Rel_EN.asp for a fuller description of the program and eligibility requirements. |
| BBB Definition: BBB Identification - A BBB program that allows BBB Accredited businesses to identify themselves as BBB Accredited businesses in off-line media when BBB Accredited business signs a formal commitment to resolve disputes, if necessary, through arbitration. |
| BBB Definition: arbitration - http://www.dr.bbb.org/ComSenseAlt/bindArb.asp |
| BBB Definition: BBBOnLine - A national BBB dispute resolution program offered to companies who transact business via the Internet and allows the company to display BBBOnLine Reliability Seal. Refer to https://www.bbbonline.org/reliability/Rel_EN.asp for a fuller description of the program and eligibility requirements. |
| BBB Definition: Report - A summary of activity reflected in a company's BBB file. Includes basic business background, BBB Accreditation information, and BBB complaint activity over the previous three years. Also reports may include any known government actions, advertising issues or other information that results from activity conducted by BBB. |
| BBB Definition: Report - A summary of activity reflected in a company's BBB file. Includes basic business background, BBB Accreditation information, and BBB complaint activity over the previous three years. Also reports may include any known government actions, advertising issues or other information that results from activity conducted by BBB. |
| BBB Definition: Report - A summary of activity reflected in a company's BBB file. Includes basic business background, BBB Accreditation information, and BBB complaint activity over the previous three years. Also reports may include any known government actions, advertising issues or other information that results from activity conducted by BBB. |
| BBB Definition: Report - A summary of activity reflected in a company's BBB file. Includes basic business background, BBB Accreditation information, and BBB complaint activity over the previous three years. Also reports may include any known government actions, advertising issues or other information that results from activity conducted by BBB. |
