BBB Accredited Business since
Phone: (847) 839-8101 1000 E Golf Rd, Schaumburg, IL 60173
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A BBB Accredited Business since
BBB has determined that Fox Valley Volkswagen-Schaumburg meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Fox Valley Volkswagen-Schaumburg include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 3 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Business ManagementMr. John Grubbs, Manager
Auto Dealers - New Cars New Car Dealers (NAICS: 441110)
1000 E Golf Rd
Schaumburg, IL 60173 (847) 839-8101 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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|7/7/2014||Problems with Product/Service|
Problems with Product/Service
Read Complaint Details
Complaint: We signed a contract to purchase a 2002 Mitsubishi Montero from Fox Valley Schaumburg on 7/13/2013. The price was $8500. Part of the sales contract were that they would swap out a defective tire, replace the muffler and there is a 60 day 50/50 power-train warranty meaning the dealer and I will share the cost of the repair at 50% each. The sales person was ***** *********** and the Used car sales manager who participated throughout the entire process was **** ********* We did not pick up the car at the time, because they had to swap the tire and fix the muffler. They delivered the car to us in ******* in the afternoon of 7/23/2013. Right after the delivery, I could hear a loud sharp noise coming from the right rear wheel and smelled of something burnt. The next morning, I brought the car to a ******** **** ******* in *******, they repaired a ceased right rear caliper. The total was $244.90. It is obvious that the caliper had been bad before the delivery of the car to us. On August 15th, 2013. The car would not shift into gear. I had to take a bus to work. At the repair shop, they repaired the shift cable and a leaking O-Ring on Cylinder Head. The total for the repair for parts and labor is $505.17. The shop, ******* **** at **** ***** Rd. in ******* (XXX-XXX-XXXX) also noted that the pinion shaft seal and the cooling system 's clamps and hose parts need replacing. The cost for the repair of these two items is $723.57. The above mentioned parts are all part of the power-train. They total $1228.74. 50% of 1228.74 is 614.37. 614.37 plus the amount for the bad brake caliper 244.90 equals $859.27. The reason I have not gotten the pinion shaft and cooling system clamps and hose parts replaced is because *** ********* the used car sales manager told me that I should get them to approve the repair for warranty purposes unless it is absolutely essential for the car to be "drivable." I contacted ***** and **** right a way in regards to the brake caliper issue and all the other repairs. For the next six months until now, Mr. **** ******** has not paid me the amount as we agreed upon. He never returned my (roughly a dozen) phone calls and e-mails. When I did reach him (4 times I believe), he would tell me to ask repair shops more questions, then promised every time that he will take care of it, pay the amount and resolve the issue in the next few days. But I would then not hear from him at all. I have also attempted to contact their general manager. He never called me back either.
Desired Settlement: Fox Valley Schaumburg should pay the amount they owe me for the 50% of the repairs, which is $859.27, an additional $64.72, which represents the 4 hours I have conservatively estimated that I wasted due to the dealership's refusal to cooperate and stalling. (at the median hourly wage of ********* in 2012: $16.18, available at http://www.bls.gov/oes/current/oes_wi.htm) and an apology in writing from Mr. ******** and the dealership for not holding up their end of the deal and giving me the run around. In Summary, they should pay me a total of $923.99.
Business Response: Initial Business Response /* (1000, 5, 2014/02/13) */ Contact Name and Title: **** ******** Contact Phone: XXX-XXX-XXXX Contact Email: *********@foxvalleyvw.com Vehicle was sold with a 30 day 1000 mile powertrain warranty. Definition of a powertrain warranty is engine and transmission lubricated parts. Not all customer issues are covered under a powertrain warranty. Would be happy to talk to customer about anything that would be contained under warranty. Would also like to resolve this issue.
Read Complaint Details
Complaint: Vehicle purchased on 5/2/XXXX - XXXX ** ***** Paid via Bank Check, Vehicle started acting up after 3 weeks of ownership, numerous attempts via phone and email to contact dealer to ask for initial inspection report with no response/resolve. Vehicle has been sitting in my driveway for fear of further damage for last 4 weeks. per Local VW dealer, vehicle should have never been sold.
Desired Settlement: would like vehicle fixed, Engine is bad and will need major repairs, $3000-$4000 per ***** **** ********** in ********* ***
Business Response: Initial Business Response /* (1000, 5, 2013/09/10) */ Contact Name and Title: **** K************ ****** Contact Phone: XXX-XXX-XXXX Contact Email: *********@foxvalleyvw.com; *******@foxvalleyvw.com Attached is a zip file with a response from our Pre-Owned Manager **** ********* a copy of the Buyer's Order, and a copy of the Buyer's Guide from the vehicle. Please contact either Mr. ******** or our General Manager **** ****** at XXX-XXX-XXXX with any additional questions. You can also email Mr. ******** at *********@foxvalleyvw.com or Mr. ****** at *******@foxvalleyvw.com.