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BBB Accredited Business since

Fox Valley Volkswagen, LLC

Phone: (630) 231-9900 Fax: (630) 818-4199 560 W North Ave, West Chicago, IL 60185

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Fox Valley Volkswagen, LLC, is a new car dealer which specializes in Volkswagen automobiles and also sells a variety of used cars from several manufacturers, both foreign and domestic. Located in Schaumburg, this company serves the western and northwestern suburbs of Chicago, including Hoffman Estates, Streamwood, Hanover Park, Bartlett, Roselle, Bloomingdale, Elk Grove Village, Itasca, Palatine, Arlington Heights, South Barrington, Des Plaines, Park Ridge, Wood Dale, Inverness, Barrington, Carol Stream, Glendale Heights, South Elgin, Wayne, Prospect Heights, Wheeling, Bensenville, Addison, Carpentersville, Elmhurst, Villa Park, Lombard, Franklin Park, Northlake, and Stone Park. This company has been in business since 2006 and provides free lifetime car washes and free shuttle service for their customers.

This company sells new Volkswagen automobiles as well as used vehicles of a variety of makes and models. New vehicles include those from the most recent and second-most recent model years, include coupes, wagons, and SUVs. Used vehicles include those from Audi, BMW, Buick, and Cadillac, and range in model year from 1999 to the most recent model year. Prices range from under $5,000 to over $45,000, and mileage varies from under 16,000 to over 96,000. Diesel, gas, and hybrid or flex fuel automobiles are available, and transmission types include manual, automatic, and continuous. Amenities available include brake assist, keyless entry, heated mirrors, bucket seats, stability control, traction control, MP3 players, steering wheel audio controls, and rear reading lamps.

Visit the website for Fox Valley Volkswagen, LLC, to learn more about the company, view their full list of services, and browse their inventory of new and used Volkswagen automobiles.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Fox Valley Volkswagen, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Fox Valley Volkswagen, LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 3 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 3

Customer Reviews Summary Read customer reviews

1 Customer Review on Fox Valley Volkswagen, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: October 05, 2006 Business started: 08/01/2006 Business started locally: 08/01/2006
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Emir Abinion, President Mr. Shakeel Omar, Vice-President
Contact Information
Principal: Mr. Emir Abinion, President
Number of Employees


Business Category

Auto Dealers - New Cars Auto Dealers - Used Cars New Car Dealers (NAICS: 441110)

Customer Review Rating plus BBB Rating Summary

Fox Valley Volkswagen, LLC has received 3.68 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.