Find us on Google+

BBB Business Review

Text Sizesmall medium large

BBB Accredited Business since

Fox Valley Buick GMC

Phone: (630) 584-6400 Fax: (630) 524-4995 1421 E. Main Street, Saint Charles, IL 60174

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Fox Valley Buick GMC is a car dealership specializing in new cars from the car manufacturers Buick and GMC, with some used cars from other manufacturers available as well, both foreign and domestic. Located in Saint Charles, IL, this company serves the western suburbs of Chicago, including Elgin, Naperville, West Chicago, Batavia, Geneva, South Elgin, Campton Hills, Carol Stream, Glendale Heights, Winfield, Wheaton, Bartlett, Hanover Park, Streamwood, Warrenville, Glen Ellyn, Aurora, Bloomingdale, West Dundee, Dundee Township, and Maple Park. The company has been in business since 2011 and is located near the DuPage County Airport.

This company sells both new and used vehicles primarily from Buick and GMC. New cars are exclusively Buick and GMC and are from the two most recent model years, ranging in price from $20,000 to over $75,000, and include cars, trucks, vans, SUVs, and other body types, with both manual and automatic transmissions available. Used vehicles include those from Buick, GMC, Audi, Cadillac, Chevrolet, Honda, MINI, Saturn, Dodge, Hyundai, Mazda, Suzuki, Ford, Jeep, Mercedes-Benz, Toyota, Lexus, Pontiac, and Volkswagen. Some motorcycles are also available. Used cars range in price from under $5,000 to over $40,000, and include automatic and manual transmission. Mileage varies from under 8,000 to over 98,000. This dealership also has a service department which can diagnose and solve common car problems, as well as sell OEM parts for Buick and GMC cars.

Visit the website for Fox Valley Buick GMC to learn more about the services available from this company, read about the company's history and mission, and browse the dealership's inventory of new and used Buick and GMC cars.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Fox Valley Buick GMC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Fox Valley Buick GMC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Fox Valley Buick GMC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: August 05, 2011 Business started: 05/21/2011 in IL Business started locally: 05/21/2011 Business incorporated 05/12/2011 in IL
Type of Entity


Business Management
Mr. Michael Castagnino Sr, General Manager Mr. Emir Abinion, President Ms. Kim Ryan, Office Manager
Contact Information
Principal: Mr. Michael Castagnino Sr, General Manager
Customer Contact: Ms. Kim Ryan, Office Manager
Business Category

Auto Dealers - New Cars Auto Dealers - Used Cars Auto Parts & Supplies - New Auto Body Repair & Painting Auto Diagnostic Service Financing New Car Dealers (NAICS: 441110)


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.