If yes, click here to login.
BBB Accredited Business since
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Request a Quote
View Business Review Inquiries
A BBB Accredited Business since
BBB has determined that Field's Chrysler Jeep Dodge Ram meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Field's Chrysler Jeep Dodge Ram include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||5|
Type of Entity
Business ManagementMr. Dennis Glauner, Sales Manager Roberto Lopez, Sales Manager Mr. Ron Allen, Sales Manager Mr. Jim Moyer, General Manager
Auto Dealers - New Cars Auto Dealers - Used Cars Auto Repair & Service New Car Dealers (NAICS: 441110)
Products & Services
Field's Chrysler Jeep Dodge Ram sells the following brand(s): Chrysler Jeep Dodge Ram
Method(s) of PaymentVisa, MasterCard, American Express, Discover, Personal Check
Alternate Business NamesFields Chrysler Jeep Dodge Ram
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
2800 Patriot Blvd
Glenview, IL 60026 (847) 446-5100 Directions
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Additional Web Addresses
Additional Email Addresses
- - Communication/Mass Email
- - eQuote
- - Communication/Mass Email
- - eQuote
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: To whom it may concern, I recently purchase a 2014 Mazda 3 on April 18th of 2015 at Fields, Chrysler Jeep Dodge Ram in Glenview, IL, which is about an hour drive for me since I live in Northwest Indiana. The problem I've had with this dealership is they were absolutely rude and unhelpful when I was trying to purchase my plates at the DMV (BMV for ********* The dealership had to overnight my paperwork for me which came in on Friday May 15th, my paper plates the dealership issued me expired on Monday May 18th, mind you in ******* the BMV is closed on Sundays and Mondays. When I went to the DMV they denied my paperwork saying it was not signed correctly, so I therefore called the dealership half an hour before the DMV closed. ******* the financial advisor who helped me when I purchased my vehicle said he would fax it to the DMV in "15 minutes" I advised him they closed at 12:30. Eventually the DMV closed and informed me that they did not receive my paperwork. I called ******* after the DMV asked me to leave since they were closing, and he advised he received a confirmation that the DMV received the paper at 12:27, 3 MINUTES before they closed. I asked him to simply email me the paperwork and call me to confirm he sent it instead which he then said, "I will have it to you before 4 p.m." I never received an email, I then proceeded to get a hold of him at the dealership calling multiple times, asking to speak to a manager and also the used car manager which I wasn't able to get in contact with ANYONE, I only received their voicemails. I called the dealership 11 times in onc day. Once I finally was able to speak to ****** after the 11th call I made to Fields, Chrysler Jeep Dodge Ram ****** told me, "he couldn't stop the 20 plus deals he was making on a Saturday to stop and email me." I was then completely upset at this time and asked him, "So everyone is extremely helpful, until I sign the paperwork and then I am pushed to the side? If you said you were going to email it to me by 4:00 p.m. why did you say that and then not email it to me? It is now 5:27 and the dealership closes by 6, you also sent the paperwork to the DMV 3 minutes before they closed. I called you half an hour before they closed." ****** started to yell on the phone and implied that I was a lying saying "I called him 10 minutes before they closed." I have on record on my phone that called him at 12:02 p.m. After our heated conversation ****** then informed me he would email me the correct paperwork before he left work. It is now Monday May 18th and I still have yet to receive an email from him. I am also driving around with expired paper plates. As my parents are currently Dodge owners I hope to never experience this type of customer service again and I am considering never purchasing a Dodge. If this paperwork had been done correctly the first time, since ****** apparently does "20+ sales" in a day I would never be in this situation. I am a patient and understanding person but I have NEVER been treated this way before by any company ever.
Desired Settlement: An apology letter, and the fact that I am driving around on expired plates I would prefer that the company pay for the amount of my license plates.
Business Response: Initial Business Response /* (1000, 5, 2015/05/19) */ Contact Name and Title: ******* ********** GSM Contact Phone: XXX-XXX-XXXX Contact Email: *********@fieldsauto.com Spoke with ***** ******** this morning before 10am. There was a mistake with the paperwork for out of state titling. I was able to resolve the issue this morning and emailed/faxed the right documentation to *****. I apologized and had already offered to reimburse her for the cost of the plates which was originally $345. The total ended up being $441.45. She will have the check for $441.45 by the end of the week. She seemed happy with this and I believe the issue has been resolved.
Customer Reviews Summary