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A BBB Accredited Business since
BBB has determined that Feeny Chrysler Jeep Dodge, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||4|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||2|
Type of Entity
Business ManagementMr. Daniel P. Feeny, President Mr. Timothy Feeny, General Mgr.
Auto Dealers - New Cars Auto Dealers - Used Cars Auto Parts & Supplies - New Auto Services New Car Dealers (NAICS: 441110)
Alternate Business NamesFeeny Chrysler Dodge Jeep Ram
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
1010 E Chicago St
Elgin, IL 60120 (847) 697-0900 Directions
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Additional Phone Numbers
- (847) 695-0497 (Fax)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: MY CAR, A 2011 DODGE CHARGER SE, HAD A RECALL A FEW MONTHS AGO HAVING TO DO WITH AIRBAGS. NEVER RECEIVED A CALL OR LETTER TELLING ME THE AIRBAGS WOULD NOT OPERATE PROPERLY. I TOOK MY CAR ON 11/16/15 TO CHECK WHAT WAS WRONG WITH MY RADIO AND THEY FINALLY TOLD ME THAT I HAD A RECALL. WHEN I BOUGHT THE CAR ON JULY 13 2015 THEY TOLD ME THEY HAD SAFETY INSPECT IT, BUT I HAD TO COME BACK A FEW WEEKS LATER BECAUSE MY ROTORS AND BRAKES WHERE NOT WORKING PROPERLY. WHEN I PICKED IT UP I HAD ASKED IF ALL MY ROTORS AND BRAKES WERE FINE AND THEY SAID YES AND IT WAS PERFECTLY SAFE TO DRIVE THE CAR. A FEW WEEKS PASSED AND MY BACK ROTORS WERE NEVER REPLACED AND THEY WERE SO BAD THEY WHERE GRINDING MY BRAKES TO THE POINT WHERE BOTH METALS WHERE JUST CLINGING. I MADE AN APPOINTMENT BECAUSE MY RADIO JUST COMPLETELY STOPPED WORKING. THIS WAS BEFORE MY 3 MONTH EXTENDED WARRANTY, BUT THEY GAVE ME AN APPOINTMENT AFTER THE WARRANTY HAD EXPIRED. WE'RE CURRENTLY WORKING ON THAT ISSUE.
All of these issues have been resolved for a long, long time.
All open recalls were performed on the vehicle prior to the customer's delivery and receipt of the vehicle; all other recalls have been performed when the vehicle has been in for service. It is the manufacturer's responsibility and liability to inform the customer of open and/or new recalls, we just assist them to the best of our ability. The manufacturer has access to our customer database and actively reviews vehciles for open recalls and then further contacts the customer. Again, informing a customer of recalls comes from the MANUFACTURER, NOT THE DEALER. All of this is standard process in the auto industry, and we're sure that the BBB is aware of this.
The break issues were known at the time of delivery and receipt of the vehicle, and all the work was done as promised.
The Touch-Screen radio issue was solved by a software update on 11/17/2016.
Thank you for your assistance and understanding that all of these issues were and have been resolved quickly and professionally.
|9/1/2014||Problems with Product/Service|
Problems with Product/Service
Read Complaint Details
Complaint: Took vehicle to dealership for work related to a recall "AIR BAG WIRING HARNESS-WIRING JUMPER'. The very next day after the work was done, the air bag light in my vehicle started illuminating sporadically. When I told the service manager that this light NEVER sporadically came on before, now after a part related to the air bag was replaced, the light is coming on sporadically. I brought the vehicle back and was told that the light coming on has nothing to do with the repair. The service manager told me that I had to call Chrysler if I want for him to do any repairs. I did and was informed by Chrysler that if the service department said the light coming on has nothing to do with their repairs, they must honor that. I have pictures showing the airbag light and the mileage on the car to illustrate that the mileage on the car while the light's on is pretty much the same mileage that is shown on my invoice. The light came on right after the work was done and this NEVER happened before the repair.
Desired Settlement: I am asking that FEENY and or Chrysler Corporation pay to have the repairs done to stop the air bag light from illuminating sporadically.
Business Response: Initial Business Response /* (1000, 7, 2014/05/12) */ Contact Name and Title: Peter ********** /Service Contact Phone: XXX-XXX-XXXX Contact Email: *****@feenyautos.com see PDF Attached Initial Consumer Rebuttal /* (3000, 9, 2014/05/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) ***** Chrysler contends that they did not cause the problem of the air bag light alluminating. however, I did not have this problem UNTIL they did the recall repairwhich is related to the airbag. They contend that the problem is caused by a sensor in the front bumper. The light NEVER came on before the work was done. I have a picture of the airbag light as it is on showing the miles on my car with it on. The nuleage is less than 50 miles more than the mileage that shows on my invoice when I brought the vehicle in, i.e., I drove less than 50 miles and the light came on. They DID NOT put on the invoice that the airbag light was on when I brought the vehicle in becvause it was not on. I called them IMMEDIATELY upon the light first coming onwhich was the very next time that I drove the car (Friday, April 18). I took the car home and parked it for the day after the work was done on Thursday, April 17, and did not drive again until Friday, April 18. When I called on Friday, April 18, I was instructed to bring the car in. I brought it in at my very first possible opportunity, Wednesday, April 23. I have contacted the Attorney General's (**** ******** office AND Chrysler Corporation and will be happy to send the materials that I sent to them. I have the picture of my dash showing the light and the original invoice from the dealership showing the mileage when I brought the vehicle in and confirming that there was nothing written about the airbag light being on. I also have the opportunity to provide testimony from my mechanic stating that the airbag light was not on (they have done recent repairs and can testify that the light was never on). This problem was caused by SOMETHING that they (Feeny Chrysler) did when they did the recall work to the Airbag Wiring Harness. Final Business Response /* (4000, 11, 2014/05/21) */ on May 21st 2014 we had ****** ******* bring her vehicle back to us to have it looked at again. we decided to perform the recall that was done previous again to eliminate bad harness. we also cleaned corroded connectors best we can that could cause that issue. we road tested and air bag light remained off. we hope this concern is corrected. Final Consumer Response /* (2000, 13, 2014/05/28) */ (The consumer indicated he/she ACCEPTED the response from the business.) Feeny repaired my vehicle by replacing the part that was installed in compliance to the recall. It was believed that the part that was instaslled did not work properly. I have driven the for one week and, so far, the airbag light has not come on-as it did when the original part was installed. It appears that by replacing the part, the problem has been solved.
Read Complaint Details
Complaint: Bait & Switch advertisement sent out to my home address. Coupon includes VIN # of vehicle that I currently own, which leads to believe that an "Engine Maintenance Tune-Up" on my vehicle (2007 Dodge Charger 3.5L V6) IS $139.95 + tax and NOT $385 + tax (like I was quoted), after I mentioned that I have a coupon for said service. They (Feeny Chrysler Jeep and Dodge) will NOT honor coupon because They (Feeny Chrysler) did not send out coupon but Chrysler Group LLC sent out the coupon in their name (Feeny Chrysler) I do have the actual coupon with me and I have taken pictures of it which I can email or fax to you (BBB). I would like for Chrysler Group LLC & Feeny Chrysler Jeep and Dodge to honor their coupon as printed and advertised.
Desired Settlement: I would like for Chrysler Group LLC & Feeny Chrysler Jeep and Dodge to honor their coupon as printed and advertised for $139.95 and NOT $385 as quoted.
Business Response: Initial Business Response /* (1000, 9, 2014/04/11) */ Contact Name and Title: *** ***** / GM Contact Phone: XXX-XXX-XXXX Contact Email: ***@feenyautos.com After reviewing the customer's complaint and speaking with ****** **** we have compiled the following review: Mr. ****** had never physically visited the Feeny Dealership with the coupon in question. The manufacturer retains the right to market to the customer as they see fit, and in the case at hand, Chrysler Group LLC sent a coupon to Mr. ******, and not Feeny CDJR. In response to the customer's request for Feeny to honor the coupon we did not send out, we would be more than willing to offer OUR advertised offer which is $271 plus tax. Thank you.
Customer Reviews Summary