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BBB Accredited Business since
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Hyundai New Vehicles and Used Vehicles, Service repairs and parts sales
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A BBB Accredited Business since
BBB has determined that Ettleson Hyundai, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Ettleson Hyundai, LLC include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Michael Ettleson, Secretary/Treasurer Mr. Tom Hollingsworth, General Manager
Auto Dealers - New Cars Auto Dealers - Used Cars New Car Dealers (NAICS: 441110)
Products & Services
Ettleson Hyundai, LLC sells the following brand(s): Hyundai
Ettleson Hyundai, LLC offers the following product(s): Automobiles
6420 Joliet Rd
Countryside, IL 60525 Directions
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BBB Complaint Process
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- - eQuote
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: We promptly paid an $1100 bill for services that were ultimately not received nor correctly completed. Upon request for the return of the monies spent on services not completed correctly, and subsequent loss of the vehicle in question (damaged beyond repair due to poor diagnostic service), we were denied and then asked to consider paying over $3,500 more for additional services that were not requested. In addition, the attitude of the Assistant Services Manager was less than satisfactory, in our opinion, on two occasions as well as on the phone today. As a result, our family is "out" approx $1500 and a vehicle. Countless hours have been wasted due to poor ability on the part of this service department which advertises to be of "high quality." I have been told by the Assistant Service Manager can he no longer speak with me on this issue. He has asked that I contact his superior, and then that superior's superior, which I intend to do. Again, more time will be wasted to no avail I expect. The employee feels that "nothing was done wrong" in the two visits in 72 hours so he refuses to accept responsibility or to refund our monies despite the dissatisfaction we have voiced.They would rather, "meet us halfway" and take more money from us while probably performing the same poor quality of work. Why we would trust this service department to do what they say they will do now?
Desired Settlement: I am requesting the return of the $1100 which was fraudulently/deceitfully gained by this business as well as additional monies (approximately $350) which was spent on 3-4 days of rental car services as well as towing expenses. This incident has also already cost our family $300 X 12 X 3--for a new car (lease). At this point I would like an apology from the business owner for time spent and emotional upset.
Business Response: At 142,610 miles we did perform a minor repair to replace the oil control valve. This valve only controls timing, it can retard or advance timing depending on what it sees, but that is all. The balance of the $1,081.56 were maintenance repairs that had nothing to do with the engine failing. We had not seen the vehicle in the 4 years previous to this repair and when we did get it the engine was 1 quart low on oil. Was the oil changed regularly and engine maintained properly before we saw it? we don't know. Any vehicle that has 142,000+ miles on it can have an engine failure at any time. We did what we thought was necessary to properly maintain the vehicle when we saw it, but had no idea when and if it would fail.
Friends, family and anyone else that will listen have already heard about the poor job done at this location. I make it a point whenever I am in a conversation regarding this facility or car repair in general. We have changed to Benak's in Western Springs--and even received a thank-you note for our business. What a change--and how refreshing. They should be ashamed. At this point, I want my money back For service not received.
Business Response: I stand by my response. Judging by your response, no amount of money or refund would lead to a different opinion of us. After 142,000+ miles, vehicles do wear out, just ask the people where you take your cars now. Sorry for your troubles, but I don't believe the engine dying was our fault.