Find us on Google+

BBB Business Review

Text Sizesmall medium large

BBB Accredited Business since

Elmhurst Toyota Scion

Phone: (630) 279-2160 440 W Lake St, Elmhurst, IL 60126 View Additional Email Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Elmhurst Toyota Scion is a car dealership specializing in new automobiles from Toyota and Scion, and also sells used vehicles from other manufacturers, both foreign and domestic. This company serves the western suburbs of Chicago, including Villa Park, Lombard, Oakbrook Terrace, Oak Brook, Westchester, Hillside, Berkeley, Bellwood, Northlake, Stone Park, Franklin Park, Bensenville, Wood Dale, Schiller Park, Broadview, River Grove, Elmwood Park, Maywood, Forest Park, Hinsdale, and Westmont. This company sells new and used Toyota and Scion cars, as well as used cars from other manufacturers. Pre-owned vehicles are available from Acura, Audi, Chevrolet, Ford, GMC, Honda, Hyundai, Jeep, Kia, Lexus, Mercedes-Benz, Mercury, MINI, Mitsubishi, Nissan, Subaru, and Volkswagen. Cars are available from 2001 to the most recent model year, and mileage varies from under 7,000 to over 250,000.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Elmhurst Toyota Scion meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Elmhurst Toyota Scion include:

  • 5 complaint(s) filed against business

Factors that raised the rating for Elmhurst Toyota Scion include:

  • Length of time business has been operating
  • Response to 5 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

5 complaints closed with BBB in last 3 years | 3 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 5
Total Closed Complaints 5

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Elmhurst Toyota Scion
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 1
Negative Experience 0
Total Customer Reviews 2

Additional Information

BBB file opened: January 01, 1972 Business started: 01/01/1972 Business started locally: 01/01/1972
Type of Entity


Business Management
Mr. Tony Gmitrovic, Sales Manager Mr. Dan Briggs, Service Director
Contact Information
Principal: Mr. Tony Gmitrovic, Sales Manager
Number of Employees


Business Category

Auto Dealers - New Cars Auto Dealers - Used Cars Auto Dealers - Hybrid Vehicles New Car Dealers (NAICS: 441110)

Alternate Business Names
Elmhurst Toyota/Scion

Customer Review Rating plus BBB Rating Summary

Elmhurst Toyota Scion has received 4.22 out of 5 stars based on 2 Customer Reviews and a BBB Rating of A-.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.